Posted 4 days ago
Sr. Principal Lead, Operations
@ Chick-fil-A Frederick North
Mississauga, Ontario
SIGNALS
Overview
Chick-fil-A Frederick North is hiring a full-time Business & Relationship Lead for Canada to advise franchise operators, lead new restaurant openings, and temporarily oversee company-operated restaurants. The role requires 10 years of experience, a bachelor's degree or equivalent experience, and about 40% travel. The posting describes a Flexible Future model combining in-person and virtual work.
Responsibilities:
- Consulter les exploitants de franchises en partenaires d'affaires
- Diriger l'ouverture de nouveaux restaurants au Canada
- Superviser temporairement les restaurants appartenant à l'entreprise
- Coacher les participants au programme de développement du leadership
Requirements summary:
- 10 ans d'expérience
- Baccalauréat ou expérience équivalente
- Solides compétences en affaires et en communication
- Capacité d'analyser des données et d'élaborer des plans
Tools & skills
LeadershipCoachingFood safetySalesImprove business processesCustomer experienceCommunication skillsRelationship buildingTime managementProblem solving
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 10+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: moderate · ground: moderate |
| Work setting | Office, Restaurant or kitchen, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Perks mentioned | Flexible hours |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Chick-fil-A Frederick North
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
Job description
Overview
Job Description
The Business & Relationship Lead (BRL) Is Responsible For Providing Operations Expertise, Customized Consulting, And Market Leadership For Franchise Operators In Canada. The BRL Is a Brand Representative And Business Partner, Responsible For Supporting Canada Operators By Helping Them Maximize Opportunities Individually And Collectively. The BRL Is Responsible For Working With Internal And External Partners To Support Market Expansion And To Identify And Respond To The Unique Needs Of Canada Operators. In Addition, The BRL Is Responsible For Temporarily Overseeing Company-operated Restaurants (CORs), Operator Transitions, And Coaching Participants In The Canada Leadership Development Program (LDP). More Specifically, The Role Of The BRL Is To:
Responsibilities
Consult to Franchise Operators as a business partner and trusted advisor
10
Travel Requirements
40%
Required Level Of Education
Bachelor's degree or equivalent experience
Preferred Level Of Education
Bachelor's Degree
Job Description
The Business & Relationship Lead (BRL) Is Responsible For Providing Operations Expertise, Customized Consulting, And Market Leadership For Franchise Operators In Canada. The BRL Is a Brand Representative And Business Partner, Responsible For Supporting Canada Operators By Helping Them Maximize Opportunities Individually And Collectively. The BRL Is Responsible For Working With Internal And External Partners To Support Market Expansion And To Identify And Respond To The Unique Needs Of Canada Operators. In Addition, The BRL Is Responsible For Temporarily Overseeing Company-operated Restaurants (CORs), Operator Transitions, And Coaching Participants In The Canada Leadership Development Program (LDP). More Specifically, The Role Of The BRL Is To:
- Consult to Franchise Operators as a business partner and trusted advisor
- Lead and oversee successful openings of new locations in Canada
- Provide market leadership and be a liaison between Operators and the Support Center
- Serve as a brand and Support Centre representative in the market and with Operators
- Coach and oversee participants in the Canada Leadership Development Program
- Provide operations expertise
- Conduct Operator transitions and temporarily oversee Company-operated Restaurants
Responsibilities
Consult to Franchise Operators as a business partner and trusted advisor
- Provide customized consulting and support to Canada Operators:
- To help them foster growth across each of the critical success factors
- To help them develop business and leadership plans and strategies
- To help them achieve their goals
- To help them maximize their potential and business opportunity
- To help them protect the brand
- Provide deep expertise in the areas of operations, food quality, and food safety
- Be equipped to advise Operators in the areas of throughput, sales, and profits
- Engage with specialty consultants when appropriate
- Hold Operators accountable to the Franchise Agreement and brand standards as needed
- Develop operations and staffing plans and strategies for new Restaurant openings
- Work with internal and external partners on opening plans and strategies
- Partner with Grand Opening Supervisors to develop training plans and strategies
- Partner with Operators to help them achieve their vision and goals for the opening
- Lead openings that deliver operational excellence and ensure food safety
- Establish and manage annual budgets for openings
- Represent the needs and plans of the Support Centre to Canada Operators
- Canada Team meeting participation and field operations representation
- Support Canada Operator team/market plans to help them reach market goals
- Represent the needs and perspectives of Canada Operators at the Support Centre
- Influence internally to support the needs of Canada Operators and the market
- Work with internal partners to improve business processes for Canada
- Be a field operations expert for Canada
- Partner with staff at the Support Centre to deliver operations support for Canada
- Develop deep expertise in food quality and food safety systems and processes
- Work with the Canada Division Leader to develop operations plans and budgets
- Oversee the management of COR locations by Canada Interim Managers
- Make critical decisions for CORs, including legal, HR, and employment decisions
- Ensure brand standards are upheld at CORs, including food quality and food safety
- Ensure a customer experience at COR locations consistent with brand expectations
- Work with internal partners to develop plans and timelines for Operator transitions
- Execute successful business transitions to and from Franchise Operators
- Provide supervision, leadership, and coaching to Participants in the Canada LDP
- Strong business acumen
- Ability to consume all Chick-fil-A menu items
- Excellent communication and relationship-building skills
- Listening skills and emotional intelligence
- Ability to analyze data, draw out insights, and create action plans
- Ability to develop plans and strategies
- Strong organization and time management skills
- Collaborative work style
- Ability to facilitate cross-functional teams of internal and external partners to make decisions
- A high level of flexibility and comfortability with ambiguity
- Creative problem-solving skills
- Resourcefulness
- Ability to work well in high-pressure situations with a high level of responsibility
10
Travel Requirements
40%
Required Level Of Education
Bachelor's degree or equivalent experience
Preferred Level Of Education
Bachelor's Degree
Journal
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