Posted 19 days ago
Sr. Seller Experience Specialist
@ RBGlobal
Saskatoon, Saskatchewan
Overview
RBGlobal is hiring a Sr. Seller Experience Specialist to own the post-contract seller relationship in an assigned market. The role leads onboarding kickoffs, acts as the market's single point of contact, and runs quarterly business reviews and expansion work. The posting requires being based in-market, a remote-compatible arrangement with regular in-person presence at key accounts, and 20-30% travel.
Responsibilities:
- Lead onboarding kickoffs for every seller in the assigned market
- Serve as the market's single point of contact across the seller lifecycle
- Run quarterly business reviews using Seller Health Score and Salesforce data
- Track and escalate seller friction to Operations, Product and Training
- Identify and hand off expansion signals to the Territory Manager
Requirements summary:
- 5-7+ years in customer success, account management or a market-facing role
- Bachelor's degree or equivalent professional experience
- Salesforce required; other CS tooling preferred
- Must reside in-market and travel 20-30%
- Bilingual French/Spanish preferred
Tools & skills
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-10-20
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Travel | air: moderate · ground: moderate |
| Work setting | Office, Client sites, Home |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | French, Spanish |
| Education | Bachelor’s degree (required) |
| Fields of study | business, marketing |
Summary and details written by AI from the posting; the employer’s posting is the authority.
RBGlobal
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Partner Local. Reach Global. Real Results.
Full company description
Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets. We connect local sellers to global buyers, providing real results. Across construction and transportation to agriculture, energy, mining, and forestry, we combine the reach of a global marketplace with personalized local support. Our selling channels - Ritchie Bros., IronPlanet, Marketplace-E, Boom & Bucket and GovPlanet - give customers flexible ways to buy and sell backed by inspections, market insights, and proven performance. As part of RB Global, we make doing business easier at every step through a connected family of brands, including Rouse Services, SmartEquip, VeriTread, and more. Follow us for equipment market insights, industry trends, customer stories, and updates from across the RB Global network.
- LinkedIn followers
- 157,013
- People associated on LinkedIn
- 2,541
- Reported office locations
- Two Westbrook Corporate Center, Suite 500, Westchester, Illinois 60154, US
- ., www.rbauction.com, ., US
- ., Breda, ., NL
- ., Lincoln, NE 68516, US
- 3825 Hopyard Road, Suite 250, Pleasanton, , ca 94588-8528, US
- Business categories
- Construction
- E-Commerce
- Transportation
- Auctions
- Other recorded names
- RBGlobal
- Ritchie Bros.
- Specialties
- Auctions
- Transportation
- Construction
- Mining
- Forestry
- Petroleum
- Marine
- Real Estate
- Agriculture
- Finance / Remarketing
- Material handling
- Equipment Refurbishment
- sales
- data
- data insights
- and aggregate data
- Profile identifies a recruitment agency
- No
- Reported total investment
- 500,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets. We connect local sellers to global buyers, providing real results. Across construction and transportation to agriculture, energy, mining, and forestry, we combine the reach of a global marketplace with personalized local support. Our selling channels - Ritchie…
| Field | Value |
|---|---|
| Industry | Machinery Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Westchester, Illinois |
| Organization type | Public Company |
| Year founded | 1958 |
| Specialties | AuctionsTransportationConstructionMiningForestryPetroleumMarineReal EstateAgricultureFinance / Remarketing |
| Open jobs on Jobsy | 89 |
| View page |
The Seller Experience Specialist is a top-line growth enabler who owns the post-contract seller relationship in an assigned market. This role leads onboarding kickoffs for every seller, stands as that market's single point of contact throughout the seller lifecycle, and stays proactive so problems are solved before a seller must raise them.
This specialist knows their market inside and out, illuminating and removing the friction that quietly costs sellers and the business. The Seller Experience Specialist directs day-to-day execution with strong ownership, influence, and a focus on growing satisfied sellers into bigger ones — measured against RB Global's Service Keys of Courtesy, Clarity, Efficiency, and All-In commitment.
Lead Every Seller’s Onboarding Kickoff
Personally lead the onboarding call, expectation-setting, and first goal conversation for every seller in the assigned market, then brief the internal teams clearly at handoff so execution starts strong. Remain the seller’s point of contact even after execution moves along the lifecycle.
Be the Market’s Lifecycle Point of Contact
Serve as the name every seller in the assigned market knows to call once they’ve consigned with RB. Deliver market briefs (demand trends, listing recommendations) and competitive-landscape context, and present state-of-experience updates on a regular cadence to sales leadership (RSM, Director, and prep base data for executive reviews).
Own the Internal Strategy for the Book
Run quarterly business reviews using Seller Health Score and Salesforce data, open and act on the Smart Report weekly to drive goal-mapping discussions with sellers, and multi-thread relationships with day-to-day contacts and decision-makers for sellers that meet QBR criteria.
Illuminate and Remove Friction
Track where sellers get stuck (asset intake/delivery, title delays, unclear handoffs) and name the friction specifically. Own escalations end-to-end when they exceed what can be resolved directly, and provide insight up to leadership to field feedback back to Operations, Product, and Training so the same issue doesn’t hit the next seller.
Drive Top-Line Growth Through Trusted Relationships
Identify expansion signals (usage growth, new equipment categories, organizational change) and package them with seller context for the Territory Manager. Contribute field insight to the Seller Health Scorecard, and drive loyalty and retention through milestone recognition and proactive NPS check-ins.
Manage Seller-Facing Escalations and Administration
Own direct seller communication on title issues, account escalations, and seller approvals. Keep sellers enabled and connected through account training, tools and technology onboarding, and inclusion in relevant meetings.
Desired Results
- Strong seller retention, driven by proactive engagement across the book
- High post-onboarding satisfaction (NPS) at the critical trust-building window
- Net-positive seller health signals and high first-call resolution across the book
- Consistent, on-time seller check-in cadence, with no seller going quiet
- Steady identification and hand-off of expansion signals, and growing repeat-listing rate
- Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required
- 5–7+ years in Customer Success, Account Management, or a market-facing relationship role, preferably in a marketplace, auction, or B2B platform environment
- Experience owning a book of accounts or a defined market end-to-end, comfortable being the single point of contact and setting the standard others are held to
- CRM platform fluency: Salesforce required, or equivalent CS tooling strongly preferred
- Comfort with data-led engagement: reading health scores, usage signals, and market trends, and translating them into conversations, not just reports
- Track record of proactive partnership with sellers, not just responsiveness
- Candidate must reside In-market, the position is remote-compatible role with regular in-person presence at key accounts, sites, and team sessions
- Bilingual (French/Spanish) preferred.
- Must be able to travel 20-30% for Seller Visits, Regional events and Internal meetings.
Core Competencies
- Customer Obsessed
- Customer Relationship Ownership
- Proactive Engagement
- Account Management
- Cross-Functional Influence
- Data-Led Decision Making
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