Staff Site Reliability Engineer

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Please Note:

Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. The screening process requires 5 years of verifiable background history. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status. Employment is contingent upon successful completion and maintenance of the required screening.

About the Team

The ServiceNow SRE team is a group of highly technical engineers responsible for maintaining and improving the reliability, scalability, and performance of ServiceNow's cloud infrastructure. You'll design and operate cloud-native platforms for software validation, release validation, and production readiness, and partner with globally distributed engineering teams.

The Role

As a Staff SRE, you'll set the technical direction for reliability and release quality across multiple teams. You'll build the platforms and automation that let engineers ship safely at scale, shape architecture decisions, and raise the bar for operational excellence through hands-on work and mentorship.

What you get to do in this role:

• Design, build, and operate cloud-native engineering platforms for software validation, release validation, and production readiness.
• Design and maintain production-like release and test environments.
• Build automated test pipelines, observability, and quality gates into CI/CD workflows.
• Reduce manual toil through automation and shift-left practices.
• Build reusable frameworks, self-service environments, test data management, and mock services.
• Design and enhance Kubernetes-based platforms for test infrastructure, release automation, and developer self-service.
• Implement automated checks for failure detection, deployment verification, policy enforcement, security, and resilience.
• Resolve complex platform, infrastructure, and networking challenges.
• Lead architecture reviews and design discussions, and drive projects independently across teams.
• Mentor engineers through code reviews, guidance, and knowledge sharing.
• Promote a culture of reliability, automation, and operational excellence.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of experience in SRE, DevOps, platform, software, or infrastructure engineering, with a Bachelor's degree or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
• Hands-on Kubernetes experience across cluster operations, networking, storage, security, autoscaling, and multi-cluster environments.
• Experience building and operating highly available cloud-native platforms.
• Experience integrating Kubernetes with CI/CD, GitOps, automated test pipelines, and deployment validation.
• Experience with progressive delivery, including canary deployments, feature flags, and automated rollback.
• Experience with chaos engineering, resilience testing, and disaster recovery.
• Strong software engineering skills in Python, Go, Java, or Ruby.
• Solid understanding of observability, SLIs/SLOs, incident management, and distributed systems operations.
• Ability to drive projects independently and thrive in fast-paced, ambiguous environments, with a strong ownership mindset.
• Experience integrating AI into work processes, decision-making, or problem-solving.

Preferred Qualifications

• Observability and monitoring platforms at scale, including Grafana and VictoriaMetrics.
• DevOps and GitOps tools such as GitLab CI/CD, Argo CD, or Flux.
• Test automation frameworks such as Playwright, Selenium, Cypress, REST Assured, PyTest, or JUnit/TestNG.
• Test orchestration, flaky test detection, and test data management.
• Service virtualization, contract testing, and synthetic testing.
• Infrastructure as Code with Terraform or Ansible.
• Kubernetes ecosystem tools such as Helm, Istio/Linkerd, Prometheus, and OpenTelemetry.
• Managed Kubernetes on AWS (EKS), Azure (AKS), or Google Cloud (GKE).
• AI-assisted engineering, intelligent testing, or operational automation.

This posting is for a new vacancy.

For positions in this location, we offer a base pay of $109,400 - $191,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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