Starbucks - Barista

A Day in YOUR Life as a Starbucks Barista

Every person that enters our hotel and Starbucks should be greeted as a friend! This includes YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and customers and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and cafe! You put on your apron and name tag and energetically join your teammates in serving our loyal and new customers.

You may be preparing to join a shift, open or close the cafe for business. Regardless of the time of day or length of shift you are ready to meet every customer with exceptional service and care!

As we open the cafe, we focus on cleanliness, preparedness and brand standards. First impressions are essential to repeat business. How does the cafe smell? Is it fresh, but without the smell of cleaning chemicals? Are the table chairs centred and clean? Table tops clean to the touch and not sticky from the previous day? You check your equipment, pull your pastries for the day, ensure your cups and condiments are stocked and complete your opening checklist. Once you are confident the opening check list is complete and the cafe looks great you are prepared to welcome your hotel guests and locals with a smile and cheerful attitude.

You create relationships with our loyal customers and are eager to meet new customers in our cafe. Some customers know exactly what they want and others want your expert opinion. Offering suggestions and perfect pairings for pastries and beverages will come easy to you after your training and ongoing product updates. Our brand training will ensure that you are prepared, to work the point of sale system, focus on pastries or the beverage counter, take care of keeping the cafe presentable and at slower times balancing between all areas!

When you leave at the end of your shift you feel rewarded from all of the smiles and conversations you had with satisfied customers!\

Who you are and why is this important…

• Enthusiastic, Attentive and Approachable
1. Ensuring our guests and team mates feel comfortable.
• Organized & Communicative
1. Clear, concise communication between team members and guests alike creates a smooth operation.
• Effective Multi-Tasker
1. Interacting with customers while managing orders.
2. Floating between the cashiering system and the other areas of deployment.

What happens behind the scenes of all those interactions…

• You follow company and brand policies and procedures;
• Stay one step ahead of guest’s needs including and not limited to recording and acting on their preferences, handling their orders, requests, questions and concerns;
• Handle cash and credit transactions;
• Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as your daily cleaning and preparation tasks;
• Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;
• Follow all company and brand standards to sell the products available including and not limited to using the up selling approach.

What are we looking for..

• Some experience in guest/customer service.
• Flexibility to work a variety of shifts.
• The understanding that SERVICE is the key to any successful business.