Store Design Designer - 12‑month contract

Company Description

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WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Customer Centric
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

MISSION

The Designer, Store Design is responsible for developing all aspects of design for the Indigo retail environment. The primary focus will be to create concepts consistent with Indigo's brand and business goals to elevate the Customer Experience.

KEY PERFORMANCE METRICS

• Completion of new store projects on time, on budget, and within scope
• Elevation of store design and experience (both for customers and employees)
• Customer satisfaction as evidenced by stakeholder feedback

KEY ACCOUNTABILITIES

Functional

• Support the development of new store designs, and assist with managing concept and millwork development drawings
• Collaborates closely with both, Manager, Store Design
• Working closely with cross-functional departments on projects as applicable
• Working closely with architects, consultants (Architects of Record, MEP engineers, Structural engineers, Lighting Designers), fabricators and suppliers
• Contributes to design solutions that achieve merchandising goals set forth in design brief
• Responsible for execution of team deliverables
• Produce CAD fixture floorplans for large and small format projects
• Produce CAD & 3D renderings where necessary to illustrate effectiveness of new designs, plans and fixtures
• Support the design and roll-out of fixtures
• Understand, and apply Indigo's Store Design standards to store projects
• Responsible for maintaining and updating database of the current fixture floorplans, fixture drawings, and photographs of all stores
• Responsible for source samples from suppliers and maintain the materials library.
• Take on special projects assigned by senior team member
• Embrace and seek out solutions that supports the omni-channel, online / in-store integrated customer experience
• Ensure the store experience is best-in-class, acting as an advocate for the customer and employee by placing them at the forefront of all design and decision-making processes

People

• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Support others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion, and influence change through your team and/or the organization

SCOPE

Reports to: Manager, Store Design

Manager Once Removed (MOR): Director, Store Design

Qualifications

Work Experience / Education / Certifications

• Minimum 5 years of professional experience in commercial interior design in retail, hospitality, or equivalent
• Degree or Diploma in Interior Design, Architecture, Architectural Technology, Industrial Design or equivalent
• LEED & WELL accreditation, knowledge and project experience is an asset
• Member of ARIDO (association of Registered Interior Designer of Ontario), OAA (Ontario Association of Architects) or equivalent is an asset
• Experienced in the design and execution of commercial environments
• Experienced in working closely with architects and various consultants (design agencies, MEP engineers, structural engineers, lighting designers) in the execution of commercial projects
• Experienced working with construction and have knowledge of construction administration
• Knowledge of and experienced in preparing and reviewing construction drawings and construction details
• Knowledge of and experienced with fabrication methods inherent in store fixture, architecture, and furniture production
• Retail experience is an asset

Competencies / Skills / Attributes

• Expert in CAD and 3D rendering skills
• Proficiency in Microsoft Office, Adobe Creative Suite, Bluebeam and Sketch-Up
• Understanding of proportion and scale to translate ideas, forms, and functions into cohesive design concepts
• Excellent ability to create, understand, and translate three-dimensional space concepts into conceptual drawings
• Organized and analytical, with keen attention to detail
• Self-motivated and able to work with minimal supervision
• Committed to growing skills and continuous improvement
• Able to manage multiple projects in a fast-paced, frequently changing environment
• Interested in human centered, empathetic design that puts the wellbeing and experience of people first
• Dedicated to learning and searching out new points of view in design
• Open to listening, accepting feedback, and exploring opportunities based on feedback on design work
• Clear and professional communicator, written and verbal
• Have a good understanding of the building codes, and barrier-free design

Other (travel, Bilingual, etc.)

• Occasional travel to store locations
• Occasional travel locally and/or out of province
• Licensed to drive preferred
• Hybrid work (WFH + Home Office in Toronto)
• Bilingual is an asset
• Professional portfolio required

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.