Student Deskside Support Analyst

FUTURE GNB EXPERIENTIAL LEARNING OPPORTUNITY

FGNB 354 - Student Deskside Support Analyst

Internship Placement for Winter 2027 Term

Application Deadline: November 15, 2026

Location: 25 Hilton Rd, Fredericton, NB, or Saint John, NB (in-person only)

Number of placements: 1

Salary: $18 /hour

Hours per week: 36.25 (Full-time co-op)

Placement Duration: January - April 2027 (with possibility of extension for summer: May - August 2027)

Department: Service New Brunswick (SNB)

Placement Description:

The student will join SNB`s Deskside Support team and provide front-line technical support to clients in New Brunswick`s Regional Health Authorities. Duties include setting up, deploying, troubleshooting, and maintaining computer hardware, software, mobile devices, and peripheral equipment.

The student will respond to service requests, resolve common technical issues, support device refresh initiatives, keep documentation and IT asset inventory up to date, and help with IT projects. They will deliver devices on-site to clients and make sure each client has a working setup, while following established IT security, support, and operational processes.

Throughout the term, the student will receive training, coaching, and feedback on their performance, and will have the chance to contribute to the larger team. The team offers a collaborative, supportive environment where staff are encouraged to challenge the status quo and suggest improvements. Since the work involves physically setting up devices and delivering them to client sites, this placement must be completed in person.

This role offers an opportunity for skills development and hands-on experience in IT support, client service, and technology deployment.

Need to have:

• Language requirement: Language requirement: English or bilingual (French and English)
• Currently enrolled in a post-secondary program in Computer Science, Software Engineering, Information Technology, or a related field
• Experience with basic computer hardware and Windows operating systems
• Good communication and problem-solving skills
• Dependable, able to work independently with minimal supervision, and works well with others

Operational Requirements:

• Some weekday evening and weekend work may be required
• Frequent travel within the region. A valid New Brunswick Class 5 driver`s license
• Criminal History Clearance is required before starting
• Ability to lift and move equipment weighing 20-50 lbs and to do technical work at client desks, including under desks

Nice to have:

• Familiarity with Microsoft 365 products
• Knowledge of the ITIL framework
• Experience with Windows server operating systems, application support, or diagnostic utilities
• Experience in a health care environment

Providing a safe workplace for all. Your health & safety are important to us. GNB has implemented preventative measures across the organization to ensure your health & safety.

How to apply: Submit your application through our Future GNB Student Connector: Future GNB Student Connector - Student Pool - Winter 2027