Student Resource Coordinator

Established in 1976 the Saskatchewan Indian Institute of Technologies (SIIT) is a First Nation governed post-secondary institution. Recognized under provincial legislation, the Institute has been conferred authority to grant certificates and diplomas. SIIT welcomes over 2400 students into our urban and community programs annually as well as serving over 6000 clients through our eight Career Centres across the province. The Saskatchewan Indian Institute of Technologies is playing a significant role in Saskatchewan's economic future. You can contribute to that success while building your career.

Nature and Scope

As an employee in the Student Supports & Admissions department, the position will work directly with SIIT students to provide guidance through case management that will effectively assist the student to the appropriate resources as needed. This position will positively promote and create an environment that demonstrates SIIT's vision, mission, and mandate.

General Accountability

The Student Resource Coordinator is required to support SIIT students through a case management approach. This position will serve as the primary contact and support for their assigned service area of SIIT programs, ensuring that students have resources and support to maximize retention and success.

Specific Accountabilities

As a member of the Student & Learning Services team, the Student Resource Coordinator will be assigned a portfolio of responsibilities which will include working within the vision, mission and core values of SIIT, case manage SIIT students, collectively work with First Nation communities, as well as, local resources and internal SIIT resources. The Student Resource Coordinator will assist in developing and maintaining effective working relationships with various First Nation communities throughout their assigned service area and other local municipal/urban centers, in addition to working with highly sensitive and confidential information. This position includes the following broad range of accountabilities:

Client Services

• Contribute to the integrated delivery of student resources by applying appropriate culture, values, traditions and teachings into the case management approach
• Act as a liaison to ensure faculty are aware of the support plans being provided to students
• Communicate with each student receiving services at the beginning of each term to ensure that their needs are being met
• Actively connect students with a variety of campus offices and resources
• Engage with a caseload of students using a proactive advising model
• Provide direction and coordination for intake, enrollment, orientation, and transition processes and procedures
• Serve as a student advocate when appropriate and refer students to student support and engagement resources as needed
• Identify and provide outreach to at-risk students to encourage participation in intentional intervention and student support activities
• Provide support for SIIT Student Support Hub platform and activities.
• Moderate travel to various First Nations communities
• Support relationships with community partners as required
• Develop manuals / resources to support students and deal with common challenges / barriers
• Problem solve case management issues as they arise, escalating issues to direct supervisor when difficult situations arise
• Facilitate re-entry efforts for withdrawn students
• Provide housing support and coordination to SIIT students experiencing homelessness, transiency, or housing insecurity, including referrals, housing searches, applications, and financial assistance
• Respond to emergent and crisis housing situations by assessing immediate needs, developing short-term safety and stabilization plans, and facilitating referrals to emergency housing services, shelters, and transitional housing options
• Advocate on behalf of students with landlords, housing agencies, and community organizations; maintain regular follow-up to promote housing stability and academic continuity; and identify gaps in housing services
  

Networking, Collaboration, & Relationship Management

• Build and maintain a network of community contacts, including housing providers, shelters, social service agencies, First Nation communities, and Indigenous community organizations, to expand the resources available to students
• Support and strengthen relationships with community partners as required
• Work collaboratively with internal departments such as Student Wellness Supports, Academic Services, and Admissions, as well as external partners, to coordinate program and service delivery
• Collaborate with post-secondary and partnership initiatives on shared approaches to student housing and supports
• Represent the Institute on committees, interagency tables, and community functions to establish working relationships and partnerships
• Coordinate and facilitate opportunities for community organizations to share their services with students and staff
• Regularly assess the effectiveness of community relationships and use feedback to strengthen partnerships and resource offerings
• Provide regular updates on activities to supervisor, internal and external partners, and stakeholders as required

Administration

• Prepare and organize case management data into reports
• Carry out quality control of data entry in applicable databases
• Assist and support the department reporting requirements
• Submit regular community reports and project updates
• Maintain confidentiality at all times, ensuring that information is not released unless authorized by policy, required by law, or through written consent
• Remain up to date regarding applicable privacy legislation
• Follow up on student referrals made by instructors to ensure student retention efforts are maximized
• Evaluate case management process and referral procedure for continuous improvement
• Maintain accurate records and track student progress in order to evaluate and assess student success, monitor service levels, and recommend opportunities for continuous improvement

Required Qualifications and Experience: A diploma in a social sciences discipline, business, or a related post-secondary degree is preferred. A minimum of two (2) years of experience in case management is required, as well as, experience working with Microsoft Office suite of programs. An equivalent combination of education and experience may be considered. Ability to speak in a local Indigenous language, and knowledge of First Nations cultures and organizations are considered assets. Incumbent must have a valid driver's license and reliable transportation as travel is required.

Required Competencies: Flexible & Adaptable; Relationship Building; Effective Communication; Results Oriented; Student Focus; Teamwork; Problem Solving & Decision Making; Empathetic Listening & Responding