Supervisor

About the Role

Are you a proactive and results-driven leader who thrives in a fast-paced, customer-focused environment? Indigo is seeking a Parking Facility Supervisor for our Toronto Pearson Airport location. In this role, you will be responsible for overseeing daily operations, ensuring exceptional service delivery, and supporting both team and client satisfaction. You will manage staff, maintain compliance with health and safety standards, and handle key administrative tasks including payroll and reporting.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries and service requests.

• Collaborate closely with property management to ensure all client needs are met.

• Approve payroll and manage staff attendance records.

• Prepare and submit daily, weekly, monthly, and annual operational reports and tracking logs.

• Complete required Health & Safety surveys and ensure adherence to safety protocols.

• Oversee training, coaching, mentoring, and day-to-day supervision of staff.

• Manage scheduling, productivity, and break times for all team members.

• Perform other duties as assigned.

Working Conditions

• Ability to work independently with minimal supervision.

• Must be comfortable working outdoors in all weather conditions.

• Ability to walk or stand for extended periods.

• Frequent physical activity including bending, stretching, kneeling, and twisting.

• Must be able to lift up to 20 lbs.

Qualifications

• Minimum of 5 years of management or supervisory experience.

• Strong leadership skills and ability to motivate and guide a team.

• Excellent interpersonal and customer service skills.

• Effective verbal and written communication skills.

• Experience working in a unionized environment is an asset.

• Strong organizational skills and adaptability to change.

• Proven ability to work independently and collaboratively under pressure.

• Strong decision-making and problem-solving skills.

• Proficiency with Microsoft Office (Excel, Word, PowerPoint).

• Valid Ontario G Class driver’s license with a clean driving record.

Preferred Assets

• Bilingual in English and French.

• Results-driven mindset with a strong attention to detail.

• Excellent time management and organizational abilities.

Why Work With Us

• Join a supportive and growth-oriented team.

• Take advantage of employee referral bonuses.

• Convenient location with easy access to public transit.

• Free on-site parking during your shifts.

• Access to corporate training discounts.

Note: Candidates without a valid Ontario G Class driver’s license will not be considered for this position.

Indigo Park Canada is the leading provider of parking, transportation, logistical and consulting services with over 1000 locations in Canada. Our Company’s activities cover the entire mobility and parking value chain: on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last-mile logistics, optimizing the use of available space to serve the city and its citizens.

The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process.

Successful candidates will be required to submit a Criminal Background Check.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls please.