Supervisor, Golf Operations BraeBen

Req ID: 28799
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 12/13/2026

Job Summary

The overall responsibility of this position is to plan, oversee, and supervise the daily operations of the golf facility, ensuring great customer service, efficient golf operations, and adherence to the city's policies and procedures, while recruiting and managing a team of golf staff. This role involves planning and organizing golf programming through Community Programs and our third-party golf instruction contract, to enhance community engagement and participation.

Duties and Responsibilities

Daily Golf Operations

• Direct and oversee all golf operations, including pro shop services, merchandise management, inventory control, purchasing, pricing, and displays to ensure efficient functioning and profitability.
• Maximize the potential of practice facilities by overseeing their operation and ensuring they meet quality standards.
• Provide exceptional customer service by promptly addressing inquiries and effectively resolving challenges with tact and diplomacy.
• Supervise staff and provide peak-period floor coverage to maintain facility standards, smooth operations, and customer satisfaction.
• Manage rentals of power carts, pull carts, and clubs, ensuring they are well-maintained on a daily basis.
• Create and manage tee-sheets, online reservation systems, and POS systems to efficiently handle bookings and revenue reconciliation.
• Troubleshoot POS and credit terminal issues, escalating complex problems as required to minimize downtime.
• Maintain a spreadsheet dashboard to track daily rounds and revenue, enabling informed decision-making.
• Foster open communication and collaboration with the golf course maintenance team to ensure seamless operations.
• Respond to after-hours facility and operational issues, providing timely updates to the Manager, Golf Services, to support swift resolution.

Talent Management

• Lead all aspects of golf staff recruitment, training, scheduling, supervision, and development to ensure effective operations and exceptional customer service.
• Offer after-hours support for phone inquiries related to customer complaints, staff issues, POS problems, and operational concerns to address issues promptly and maintain customer satisfaction.
• Participate actively in Corporate, Departmental, and Divisional Working Groups, Committees, and Special Projects, and perform other related duties as assigned to contribute to organizational goals and initiatives.

Programming

• Develop, coordinate, and evaluate golf programs, clinics, camps, and instructional opportunities for all skill levels.
• Administer ActiveNet programming functions, including program creation, modifications, cancellations, and refunds.
• Manage third-party instruction contracts and oversee camp staff recruitment, training, and supervision to ensure safe, high-quality programming.

Policies & Procedures

• Enforce course rules and regulations effectively while upholding a positive and welcoming atmosphere to ensure a pleasant experience for all patrons.
• Ensure staff and customers adhere to established policies and procedures to maintain consistency and compliance.
• Understand and enforce Corporate Policies & Procedures, Emergency Procedures, and Health and Safety Standards to prioritize the well-being and security of staff and customers.

Financial & Marketing Support

• Analyze financial statements and implement corrective actions aligned with budget goals to ensure financial stability and profitability.
• Collaborate with Marketing to develop and execute the golf course's marketing plan to attract and retain customers.
• Support procurement and capital purchases, track expenses, and identify cost-saving opportunities to optimize resources and operational efficiency.

Skills and Qualifications

• University degree or College diploma in Business Administration or Professional Golf Management (PGM)
• Current PGA of Canada Class A certification with a minimum of 5 years of experience
• Valid Smart Serve certification or willing to obtain within 6 months of the start date
• Current Intermediate First Aid (formerly Standard First Aid) certification or willing to obtain within 6 months of the start date
• PHCD & Quest 2 (High Five) certification or willing to obtain within 6 months of the start date
• Valid driver's license

Hourly Rate/Salary: $ 91,701.00 - $ 122,268.00

Please note: The compensation package for this position does not include golf privileges

Grade: F
Hours of Work: 40 - This position requires flexibility to work weekends, evenings, and holidays as operationally required
Work Location: Brae-Ben Golf Course - This is an in-person position, five days per week
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation & Culture Division , Golf & Arenas
Non-Union/Union: Non Union

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.
If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.
If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

AI (Artificial Intelligence)

The City of Mississauga may use artificial intelligence (AI) technology in sourcing and/or screening candidates for some positions; however, it is not used in selecting final candidates

Candidates are expected to complete interviews independently to ensure an equitable assessment. The use of AI-generated responses, AI assistants, transcription tools, or third-party coaching technologies during interviews is prohibited, unless supported by an approved accommodation and may result in disqualification from the recruitment process.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [email protected] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.