Posted 4 months ago
Supervisor, Dining Room
@ Holland America/Princess Alaska-Yukon Land Operations
Dawson City, Yukon
Overview
Holland America/Princess Alaska-Yukon Land Operations is hiring a dining room supervisor for a seasonal, full-time, temporary role. The supervisor oversees daily front-of-house dining operations, supervises and motivates staff, and handles guest service and complaints. The posting asks for customer service or food and beverage experience and states the role requires standing for at least 8 hours per day.
Responsibilities:
- Supervise dining room staff and activities
- Handle guest complaints and visit tables for quality checks
- Help F&B Manager with ordering, inventory and scheduling
- Close out cashier paperwork, deposits and POS
- Hold pre-shift meetings with front-of-house staff
Requirements summary:
- Experience in customer service or food and beverage service
- Ability to lift 50 lbs / 23 kg
- Ability to stand or work on feet 8 hours per day
- BARS training or certification is an asset
- Minimum age 19 to serve alcohol in the Yukon
- Pass a pre-employment background check
Tools & skills
Source and dates
Employer career site / ATS feed · pinpoint
- Employer posting date
- 2026-07-14
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Food & beverage |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Seasonal | Yes |
| Work setting | Restaurant or kitchen, Client sites |
| Position | Mostly standing |
| Physical demands | physical moderate · lift 50 lb · computer low |
| Licences & certifications | BARS |
| Background checks | criminal record |
| Perks mentioned | Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Holland America/Princess Alaska-Yukon Land Operations
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Hiring seasonal/year-round jobs in Alaska & the Yukon. Must be authorized to work in the U.S. & CA. No visa sponsorship.
Full company description
We are a collaboration of Holland America Line and Princess Cruises, innovators in Alaska tourism and advocates for the environment. We provide all the land-based logistics and operations in Alaska and the Yukon. We offer year-round positions and summer seasonal jobs for individuals just entering the workforce to those with life experiences. We operate hotels, a fleet of luxury motor coaches and the largest domed rail cars in the world; we offer both luxury and adventure that is truly unmatched. Don’t miss your chance to find adventure and work for the largest tour operator in Alaska! To view our year-round and summer jobs in Alaska and the Yukon, visit www.alaskatourjobs.com or www.yukontourjobs.com. Must be authorized to work in the United States or Canada. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time.
- LinkedIn followers
- 10,322
- People associated on LinkedIn
- 585
- Reported office locations
- Anchorage, AK, US
- Fairbanks, AK, US
- Denali National Park, AK, US
- Copper Center, AK, US
- Cooper Landing, AK, US
- Juneau, AK, US
- Ketchikan, AK, US
- Skagway, AK, US
- Dawson City, Dawson City, Yukon, CA, CA
- Business categories
- Tourism
- Travel
- Internet & Web Services
- Information Technology
- Other recorded names
- Holland America/Princess Alaska-Yukon Land Operations
- Specialties
- Hospitality
- Tourism
- Lodges
- Rail
- and Travel
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are a collaboration of Holland America Line and Princess Cruises, innovators in Alaska tourism and advocates for the environment. We provide all the land-based logistics and operations in Alaska and the Yukon. We offer year-round positions and summer seasonal jobs for individuals just entering the workforce to those with life experiences. We operate hotels, a fleet of luxury motor coaches and the largest domed…
| Field | Value |
|---|---|
| Industry | Travel Arrangements |
| Company size | 1,001-5,000 employees |
| Headquarters | Anchorage, AK |
| Organization type | Public Company |
| Specialties | HospitalityTourismLodgesRailand Travel |
| Open jobs on Jobsy | 24 |
| View page |
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
The Supervisor position ensures that exceptional customer service is provided; including interacting with guests, answering guest inquiries, and effectively handling complaints while maintaining professionalism and a friendly positive attitude that supports HAP service excellence values. The Dining Room Supervisor oversees the daily front-of-house operations and actively participates in ongoing training. This position supervises and motivates team members in line with company standards. Live a summer of adventure and memories, both creating your own and for others.
RESPONSIBILITIES
- Supervises the dining room staff and activities.
- Assists management in providing restaurant guests with professional service, and excellent food quality.
- Help F&B Manager with duties such as ordering, inventory, and scheduling.
- Assists in the personnel development objectives of staff.
- Assists with the Company's meeting its financial goals.
- Handle guest complaints according to provided guidelines.
- Visit tables consistently for quality checks and Waithelp assistance.
- Assign opening and closing side work to staff.
- Responsible for daily cashier’s paperwork, deposits, tips, and correct closeouts of the POS system.
- Work closely with the BOH supervisor to provide a seamless guest experience.
- Hold pre-shift meetings with FOH staff.
- Maintain a safe and healthy work environment by following company standards and sanitation guidelines.
- Contribute effectively to a positive guest experience while maintaining a professional attitude and appearance.
REQUIREMENTS
- Must be able to lift 50 lbs./23 kg.
- Experience in positions involving customer service or food and beverage service is required.
- BARS Training/Certification is an asset.
- Minimum age of 19 years is required to serve alcohol in the Yukon.
- Must pass a pre-employment background check.
- Minimum age of 18 years is required to reside in company housing, where available.
- Must be eligible to work in Canada.
KNOWLEDGE, SKILLS, & ABILITIES
- Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
- Ability to organize work, meet deadlines and maintain attention to detail and accuracy while working in a large team.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures and guidelines, and safety standards, both at work and in housing (if applicable).
- Ability to stand/walk/work on feet for a minimum of 8 hours per day.
BENEFITS
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
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