Supervisor, Massage Therapy & Treatments

Supervisor, Massage Therapy and Treatments

Nordik Spa Village
For those who dream of being elsewhere, Nordik Spa Village is a haven of well-being. Offering the largest selection of experiences dedicated to the well-being of body and mind in North America, Nordik Spa Village lets you reconnect with the elements, with others, and with yourself. It is a refuge from modern life and a chance to give life a moment of respite.

Join us!
When you work at Nordik Spa Village, you don’t just gain a job, you find a family. We are proud that our community is one of the warmest and most welcoming, and our guests truly appreciate it. We do everything we can to provide excellent care to our guests and to ensure the well-being of our employees, who are our artisans.

Who we are
Our mission is to give our guests a moment of respite by offering them a refuge, far from the pressures of modern life, where they can rediscover their own well-being and, in turn, live happier and longer lives. Your role as an artisan of our spa is to cultivate peace. Here at Nordik Spa Village, we are a passionate and dedicated team. We are always enthusiastic, helpful, conscientious, discreet and, above all, respectful. We care deeply about every guest and fellow artisan in our wellness spa.

What we’re looking for
Reporting to the Massage Therapy & Treatments Manager, the Supervisor, Massage Therapy and Treatments oversees the smooth day-to-day operation of the department, which includes:

• The Massage Therapy and Treatments attendant team, which welcomes guests booked for massages and body treatments and also handles product sales;
• The team of estheticians and massage therapists (self-employed) who provide treatments and services in our 33 dedicated treatment rooms.

You will play a key role in overseeing operations, service quality, team support, and the overall guest experience.

What you’ll do

• Ensure smooth daily operations:
  • Supervise and support the Massage Therapy and Treatments attendant team during guest arrivals and departures for massages or treatments in the waiting rooms;
  • Supervise the esthetician team;
  • Support and act as a resource person for the massage therapists (self-employed);
  • Work with the various teams on site to keep the premises clean and the equipment and facilities in good condition;
  • Work closely with the Guest Experience team and the other teams on site;
  • Act as an ambassador for brand standards and make sure they are followed;
  • Ensure guest and artisan satisfaction;
  • When needed, resolve guest complaints with active listening, empathy, and efficiency;
  • Be present on the floor as operational needs require to support the teams;
  • Take an active part in onboarding and ongoing training of team members.
• Carry out various administrative tasks:
  • Help create and monitor schedules and manage timesheets;
  • Oversee tip distribution;
  • Ensure the health form system works properly and that data is kept secure;
  • Produce operational reports;
  • Handle ordering and inventory turnover for massage therapy and treatment needs;
  • Provide administrative support to the Massage Therapy Coordinator.

Requirements

• College diploma in tourism, hospitality, administration, management, or another relevant field (an asset);
• At least one (1) year of experience as a supervisor;
• Three (3) or more years of customer service experience;
• Bilingualism essential (French and English); over 75% of our clientele is English-speaking;
• Computer proficiency (knowledge of SpaBooker, Lightspeed Retail and/or Noterro is an asset);
• Strong interpersonal skills, tact, and excellent people skills;
• Dynamic, hands-on leadership that brings people together;
• Ability to juggle multiple priorities and solve problems quickly;
• Ability to lift up to 15 lbs and to stand for long periods.

Salary
Based on the current salary scale, plus Nordik Spa Village benefits.

Work schedule
40 hours per week on a flexible schedule (days, evenings, weekends, and statutory holidays).

How to apply
Please send your résumé and cover letter by clicking “Apply” below.