Supervisor, Operations - Architectural

Position Number: [[positionNumber]] / [[cust_EmPathPositionID]]
Department: [[department_obj]]
Grade: [[cust_payGrade]]
Campus: [[filter4]]

Salary: [[cust_MinimumRate]] - [[cust_MaximumRate]] per annum
Union/Association/HR Policy: [[filter1]]

Posting deadline: December 11, 2026

Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role.

NOTE: The regular work schedule for this position is 7:00 a.m. to 3:00 p.m. The incumbent is also required to participate in an on-call rotation and is eligible for an on-call allowance. On-call responsibilities may require responding outside regular working hours, including evenings, weekends, and holidays, to address emergencies and operational requirements.

SCOPE
Reporting to the Property Manager, the incumbent is responsible for overseeing the activities of the operational staff with a focus on a team within a portfolio of assets, ensuring optimal levels of safety, productivity and customer satisfaction. The incumbent oversees the day-to-day execution of the work of internal and external personnel. The supervisor actively monitors asset conditions, identifies asset improvement and replacement needs, and works to prolong the lifecycle of assets.

PRIMARY RESPONSIBILITIES
• Supervise personnel in a unionized environment to ensure continuity of services across both campuses with a focus on customer satisfaction and resource optimization. Assist in hiring new employees, coordinate training activities, coaching and succession planning. Prioritize and assign work as necessary. Evaluate work performance of employees and make recommendations. Responsible for planning, scheduling, and organizing system interruptions with efforts made to minimize the impact on building occupants and departmental services.
• Work in collaboration with the Property Managers, including the Efficiency Programs and External Contracts Manager (EPEC), to provide requirements for service and supply contracts for the purpose of sustaining base building services. Responsibilities also include the verification, compliance, and coordination of activities related to national, provincial, and municipal codes and regulations. Maintain close collaboration with the EPEC team and provide project support on new installations as required. Responsible for recommending and implementing changes requested by external agencies such as the Regie du bâtiment du Québec (RBQ), CNESST, municipal fire departments, Hydro-Québec, Emploi-Quebec, or by internal units.
• Assist in the continuous development and administration of the preventive and corrective maintenance program. Prioritize escalated work orders with group leaders and trade employees to ensure quality and timely completion.
• Establish guidelines and best practices for conservation initiatives. Act as a liaison for programs and initiatives as well as coordinate system shutdowns / service interruptions.
• Recommend new technologies and maintenance standards to improve equipment performance. Serve as technical advisor to trade employees as well as a support to Project Managers during the initiating, planning, execution, monitoring/control, and close out phases of a project.
• Maintain and administer budget allocations; cost recovery, salary, and non­salary lines as well as prepare budget projections. Initiate capital investment project requests through the deferred maintenance program and oversee critical asset life cycles. Evaluate needs and prepare requisitions for materials and contracted services. Actively participate in the procurement process.
• Serve as a member of university committees such as the Central Advisory Health & Safety Committee. Represent the Property Managers on committees as required. Work in collaboration with the environmental health and safety department to provide support and training to operational personnel. Coordinate resources to support emergency and contingency plans.
• Respond to incidents as required. Act as onsite resource, communicate progress, and return to service activities. Prepare incident reports with a focus on affected areas, root cause, actions taken, and lessons learned.
• Perform other duties as required by the department.

QUALIFICATIONS
• Diploma of Collegial Studies (three year technical DEC) in a field related to the primary responsibilities and over seven years of related work experience.
• At least two years of supervisory experience, leading a team in a unionized environment.
• Industry-recognized certification or designation in Facilities Management, Property Management, or Project Management such as BOMA/BOMI, PMP, or an equivalent certification.
• Proven ability to use sound principles and practices in a unionized environment.
• Strong knowledge of building systems and related software.
• Good knowledge (Level 4) of spoken English and French and basic knowledge (Level 3) of written English and French, in order to communicate with the University Community.
• Demonstrated ability to manage budgets while observing sound administrative principles.
• Project Management skills. Excellent organization and prioritization skills, with a demonstrated ability to bring tasks to successful completion on budget and within stipulated timelines. Good working knowledge of Maintenance Management Systems (e.g. Maximo).
• Good knowledge (intermediate level) of Word (able to input text) and of Excel (able to format spreadsheets and do simple formulas for budgeting purposes).
• Superior leadership, organizational agility, and interpersonal and communication skills in order to build strong teams and provide quality service to internal and external customers.
• Action oriented. Effective and efficient in responding to events as they arise.
• Good working knowledge of Health and Safety rules and regulations.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, [email protected]

Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.