Posted 93 months ago
Support Analyst - Desktop
@ Squarepoint Capital
Montréal, Quebec
Overview
Squarepoint Capital is hiring a Desktop Support Analyst to support about 500+ users in a Windows environment, on site and remotely. The role covers Microsoft Outlook and Office 365, Active Directory access control, remote access and hardware issues, with 24x5 support plus rotating weekend on-call duty. The posting states a minimum base salary of $100,000 for New York locations.
Responsibilities:
- Provide 24x5 on-site and remote support to 500+ users
- Provide rotating weekend on-call support
- Manage requests and incidents following runbooks and processes
- Partner with Level 2 and 3 teams on complex incidents
- Monitor alerts and automate common tasks
Requirements summary:
- Detailed Microsoft environment experience (Windows 10, Server 2012+, Office 365, Azure)
- Experience with Active Directory, Group Policy and remote access
- Desktop hardware installation and troubleshooting
- Strong customer service and communication skills
- Degree in Computer Science or Engineering, or equivalent experience
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2019-03-08
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-28
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Software development |
| Hours per week | 40 (estimated) |
| Schedule | day, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Computer Science, Engineering |
| Perks mentioned | Retirement plan, Performance bonus, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Squarepoint Capital
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Squarepoint is a leading global investment management firm that develops quantitative investment strategies to achieve high quality returns for our clients. We are a data and technology driven firm who specialize in developing automated trading systems that execute across global financial markets.
- LinkedIn followers
- 54,397
- People associated on LinkedIn
- 1,591
- Reported office locations
- 250 W 55th St, New York, NY 10019, US
- One Ropemaker Street, London, United Kingdom EC2Y9AW, GB
- 88 Market Street, Singapore, Singapore 048948, SG
- 1190 Avenue des Canadiens-de-Montréal, Montreal, Quebec H3B0G7, CA
- 16 Avenue Matignon, Paris, France 75008, FR
- Quai du Mont Blanc 1, Geneva, Switzerland 1201, CH
- Baarerstrasse 53/55, Zug, Switzerland 6300, CH
- 18 Westlands Rd, Hong Kong, HK
- Intermediate Ring Road, Bangalore, 560071, IN
- Dubai International Financial Centre, Dubai, AE
- 845 Texas Avenue, Houston, TX 77002, US
- Calle de Velázquez, 34, Madrid, Community of Madrid 28001, ES
- 201 W Brookline St, Boston, Massachusetts 02118, US
- Business categories
- Financial Services
- Other recorded names
- Squarepoint Capital
- Squarepoint
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Squarepoint is a leading global investment management firm that develops quantitative investment strategies to achieve high quality returns for our clients. We are a data and technology driven firm who specialize in developing automated trading systems that execute across global financial markets.
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 1,001-5,000 employees |
| Headquarters | New York, NY |
| Organization type | Privately Held |
| Open jobs on Jobsy | 52 |
| View page |
Position Overview:
Squarepoint is looking for a Desktop Support Analyst to support a global community of approximately 500 + users in a Windows environment. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Exchange/Outlook, Microsoft Office in an on premise or cloud-based solution; access control policies via Windows Active Directory; remote access assistance and hardware issues.
- Provide 24x5 support on-site and to a global community of approximately 500 + users as per business requirement;
- Provide on-call weekend support on a rotational basis;
- Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes;
- Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents;
- Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools;
- Proactively automate common tasks to improve efficiency and increase productivity;
- Collaborate with internal and external teams to develop strategic solutions;
- Perform related duties & responsibilities as requested.
Required Qualifications:
- Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint
- Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions and software deployment
- Detailed knowledge and experience installing, troubleshooting and managing desktop hardware;
- Relentless dedication to customer service
- Works with minimum supervision, proactively follows up on outstanding issues/tickets
- Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively
- Strong analytical, prioritizing, interpersonal, problem-solving skills
- Strong verbal and written communication skills
- Demonstrated collaborative skills and ability to work well within a team
- Ability to work in a fast-paced and deadline-oriented environment
- Self-motivated with critical attention to detail, deadlines and reporting
- Demonstrated interest in learning about new and emerging technologies
- Self-directed learner and ability to find solutions to problems they have not encountered before.
- Degree in Computer Science, Engineering or related field or experience.
Nice to have:
- Powershell and Python;
- Network;
- Linux environment
The minimum base salary for this role is $100,000 if located in New York. This expectation is based on available information at the time of posting. This role may be eligible for discretionary bonuses, which could constitute a significant portion of total compensation. This role may also be eligible for benefits, such as health, dental, and other wellness plans, as well as 401(k) contributions. Successful candidates’ compensation and benefits will be determined in consideration of various factors.
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