Posted 2 months ago
Support and Services Manager
@ Cansel Group of companies
Calgary, AB · Montréal, QC · Edmonton, AB · Burnaby, BC
Overview
Cansel Group of companies is hiring a Professional Services Manager to oversee consulting, implementation and technical support delivery. The role manages client engagements from requirements gathering to final execution, plus budgeting, resource allocation and a team of staff. The posting asks for a survey, 3D scanning, detailing, engineering or trades background and travel to jobsites.
Responsibilities:
- Oversee client engagements from requirements to final execution
- Monitor KPIs such as response times and project milestones
- Manage professional services budget, forecasting and revenue
- Build long-term partnerships with key customers
- Recruit, train, mentor and review staff performance
Requirements summary:
- Survey, 3D scanning, detailing, engineering or trades background
- Strong organizational skills across multiple concurrent projects
- Understanding of industry workflows and processes
- Ability to travel and comfortable working on jobsites
- Expert communication and executive presentation skills
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-08-28
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Client sites, Construction site, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Cansel Group of companies
| Field | Value |
|---|---|
| Open jobs on Jobsy | 16 |
Professional Services Manager (PSM)
Oversee the delivery of expert services: consulting, implementation, and technical support.
Act as the bridge between a company’s internal teams and its customers, ensuring projects are completed on time, within budget, and to the client's satisfaction.
Core Responsibilities
- Service Delivery & Project Management:
- Monitor key performance indicators (KPIs) like response times, resolution rates, and project milestones.
- Oversee the lifecycle of client engagements, from initial requirements gathering to final execution.
- Establish and enforce service standards, methodologies, and best practices to ensure consistent quality.
- Client Relationship Management:
- Build and maintain long-term partnerships with key customers.
- Act as a senior point of contact for escalations and complex problem-solving.
- Solicit and analyze customer feedback to drive continuous service improvement (Tekla and Field).
- Financial & Resource Management:
- Manage the Professional Services budgeting, forecasting, and revenue tracking.
- Optimize resource allocation to ensure billable employees are utilized efficiently without burnout.
- Manage vendor relationships to maximize engagement and leverage resources when required.
Team Leadership & Development:
- Recruit, train, and mentor staff
- Conduct performance reviews and set growth targets for team members.
- Foster a customer-centric culture that emphasizes empathy and professional excellence.
- Coach to BP Swagger sales training
- Continuous learning on how to engage customers
Essential Skills
- Strategic Thinking: Ability to develop long-term service offerings and go-to-market plans.
- Communication: Expert level in presenting to executives and leading high-stakes negotiations.
- Technical Aptitude: Deep understanding of the industry’s specific products or services
- Organization: Highly proficient in managing multiple, concurrent high-priority projects.
- Personnel Management: Ability to listen and collaborate with team member
- Education: Regularly attend conferences, webinars, event, associations
Qualifications
- Survey, 3D scanning, detailing, engineering, trades background
- Organized
- Ability to see projects from start to finish. Scope project, build workflow, test and develop go to market strategy
- Be able to travel
- Comfortable on a jobsite
- Understanding of industry workflows and processes
Journal
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