Support Services Coordinator

COVID 19 On-Campus Requirements

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Applicant Guidance & Information

At Queen's, we are committed to helping people achieve their best. Whether you are beginning your career at Queen's or seeking your next opportunity, we are here to support you. Visit our Applicant Resources for guidance on applying, showcasing your skills and experience, and preparing for interviews.

Disclaimer: As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview

Situated within Care Support Services in the Student Conduct and Care unit of Student Affairs, the Support Services Coordinator plays an important role in advancing a coordinated, compassionate, and proactive approach to student wellbeing and safety at Queen's University. In addition to providing direct support to students, the Coordinator serves as a key resource to faculty and staff, offering consultation, advice, and guidance on recognizing and responding to students of concern, navigating university processes, and fulfilling their responsibilities to support students experiencing challenges. Working collaboratively with campus and community partners, the Coordinator contributes to a caring and supportive university environment where students can access appropriate resources and assistance.

This position provides one-on-one support to students by assisting with triage of non-clinical cases including meeting with students in distress, conducting intake meetings, and performing safety planning. This position provides case management for students including follow up, monitoring, documentation, referral, coordination of academic supports and considerations, reports, and risk/violence assessments. This position also oversees and coordinates projects within the portfolio.

Job Description

What you will do

• Provides one-on-one support to students by assisting with triage of non-clinical cases including meeting with students in distress, conducting intake meetings, and performing safety planning.


• Provides case management for students including follow up, monitoring, documentation, referral, coordination of academic supports and considerations, reports, and risk/violence assessments.


• Provides administrative and organizational support including calendar management, preparing sensitive and confidential correspondence, and updating records.


• Oversees and coordinates projects within the portfolio including program development, system work flow, resource development, training, and communications.


• Identifies, recommends, develops and implements standard operating procedures.
• Other duties as required in support of the department and/or unit.

Required Education

• Four-Year Bachelor Degree or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.
• in social work preferred. or


• in psychology preferred. or


• in education preferred. or

Required Experience

• More than 3 years and up to and including 5 years of experience.
• Experience working with diverse populations/equity deserving groups considered an asset.


• Experience supporting and working with cross-functional teams in a dynamic environment is considered an asset.


• Experience advising students considered an asset.

Required Licenses and Certifications

• Satisfactory Criminal Records Check required.


• Vulnerable Sector Screening required.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.


• Provide effective consultation and advice on non-straightforward and/or complex issues.


• Interaction with others requires interpersonal skills and the ability to understand and influence.


• Adapt messages to meet the different needs of different audiences.


• Builds relationships, trust and credibility.


• Prioritize and distribute work to deliver objectives on time and to the highest standard.


• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.


• Actively participate in project team meetings and develop individual and unit project plans.


• Lead procedural or technological change within a unit.


• Identify opportunities to improve the effectiveness and efficiency of work processes.


• Seek information and input to fully understand the cause of problems.


• Appropriately assesses risks before making a decision.


• Contribute to the creation and evaluation of possible solutions.


• Take action to remove obstacles and address problems before they impact performance and results.


• Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.


• Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [email protected].