Surgical Business Supervisor

This position is being advertised to fill an existing vacancy.

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.

WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.

At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.

Position: Surgical Business Supervisor

Position Vacancy: Surgical Services; WRHN @ All sites

Work Type: Full-Time

Union: Non-Union

Position Summary

Waterloo Regional Health Network (WRHN) is seeking an experienced and strategic Surgical Business Supervisor to join our Surgical Services leadership team.

Reporting to the Program Director, Surgical Services, the Surgical Business Supervisor serves as a key business and operational partner responsible for integrated financial, operational, analytical, and strategic planning across the Surgical Program. This role transforms complex operational, financial, capacity, workforce, and performance data into actionable business intelligence that supports informed decision-making, accountability, service excellence, and continuous improvement.

The Surgical Business Supervisor supports a multi-site surgical program encompassing 18 operating rooms, perioperative services, and procedural areas. Working closely with directors, managers, surgeons, physician leaders, clinical teams, and corporate service partners, the successful candidate will play a pivotal role in optimizing surgical capacity, improving access to care, enhancing operational performance, and supporting strategic growth initiatives.

Key Responsibilities

Surgical Performance & Analytics

• • Lead surgical performance reporting, dashboards, and business intelligence initiatives.
  • Analyze waitlists, surgical volumes, OR utilization, capacity, access, and efficiency metrics.
  • Provide data-driven insights and recommendations to improve operational performance and accountability.

  Financial & Productivity Management

  • Lead financial and business analysis for Surgical Services.
  • Support budgeting, forecasting, revenue planning, and case costing initiatives.
  • Identify opportunities to improve value, reduce variation, optimize supply chain utilization, and enhance OR efficiency.

  Capacity Planning & Forecasting

  • Forecast surgical demand and operating room capacity requirements.
  • Develop analytical models to support resource allocation and planning decisions.
  • Maximize surgical capacity through OR optimization and recovery of unused operating room time.

  Strategic Planning & Business Development

  • Lead business analyses and business case development for new programs, technologies, equipment, and service expansions.
  • Evaluate innovations and provide strategic recommendations aligned with organizational priorities.

  Leadership & Stakeholder Engagement

  • Provide leadership and oversight of the OR Scheduling and Waitlist Team, including direct supervision of three staff.
  • Foster a culture of accountability, collaboration, service excellence, and continuous improvement.
  • Partner with physicians, clinical leaders, managers, and support services to achieve surgical program goals.

  Position Requirements

  · Bachelor's degree in Health Informatics, Business Administration, Finance, Health Administration, Data Analytics, or a related field required.

  · Master's degree in a related discipline is preferred.

  · Minimum two (2) years of progressively responsible experience in healthcare analytics, operational planning, business management, finance, performance improvement, or a related field.

  · Experience supporting surgical, perioperative, acute care, or complex healthcare operations is strongly preferred.

  · Experience developing business cases, forecasting models, financial analyses, and performance measurement frameworks.

  · Demonstrated experience working with large data sets and translating analytics into operational action plans.

  · Strong analytical and financial acumen.

  · Advanced knowledge of healthcare performance metrics, capacity planning, and operational improvement methodologies.

  · Ability to interpret and communicate complex information to diverse stakeholder groups.

  · Exceptional problem-solving, critical thinking, and decision-making skills.

  · Proven ability to influence and build relationships with physicians, clinical leaders, and corporate partners.

  · Strong project management, facilitation, presentation, and communication skills.

  · Proficiency with healthcare information systems, reporting tools, and data analytics platforms.

  WRHN is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.

  Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.

  If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.

  WRHN does not use artificial intelligence (AI) to screen, assess, or make hiring decisions regarding applicants during our recruitment and selection process.

Please Note: New employees must provide documentation/proof of COVID-19 vaccination status, a 2-step TB test, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at Waterloo Regional Health Network (WRHN). New Employees will require clearance from Employee Health, Safety and Wellness before they are able to begin any position within WRHN.