Posted yesterday
Systems & IT Engineer
@ Insight Global
Toronto, Ontario
SIGNALS
Overview
Insight Global is hiring on behalf of a hospitality client for a Senior Systems & IT Engineer contract role. The engineer leads Tier-3 support, Jira Service Management, identity and access control, smart lock and camera systems, and networking across hotel properties. The role requires travel roughly once per quarter to the U.S. and Mexico for on-site integrations of acquired hotels.
Pay:
From $51 an hour
Responsibilities:
- Serve as Tier-3 escalation for hardware, networking and smart property systems
- Build and manage Jira Service Management workflows and SLAs
- Enforce RBAC and audit Google Workspace access and folder permissions
- Administer Salto KS locks, cameras, networks and RingCentral telephony
- Travel to acquired hotel properties for on-site integrations
Requirements summary:
- 7 to 10 years in systems administration or IT infrastructure
- Level 3 troubleshooting of network, identity and software failures
- Hands-on Jira Service Management and JQL experience
- Enterprise firewall and TCP/IP networking experience
- Willingness to travel to U.S. and Mexico about once per quarter
Tools & skills
Jira Service ManagementGoogle WorkspaceSalto KSRingCentralCradlepointCiscoFortinetUbiquitiMDMNVR/DVR
Source and dates
Source type not verified · insightglobal
- Employer posting date
- 2026-11-11
- First seen by our source
- 2026-11-12
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 7+ years |
| Travel | air: moderate · ground: moderate |
| Work setting | Office, Hospital or clinic, Client sites |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Insight Global
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Insight Global is a talent, consulting, and AI company.
Full company description
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering deliver solutions tailored to each customer’s needs. As those needs evolve, so do we. As we evolve, though, we stay true to our purpose: to develop people personally, professionally, and financially so they can be the light to the world around them. It shows up in everything we do, from investing in our people to delivering results for our customers to making a meaningful impact in our communities.
- LinkedIn followers
- 5,364,002
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- Reported office locations
- 1224 Hammond Drive, Suite 1500, Atlanta, Georgia 30346, US
- 100 King St W, Suite 5210, Toronto, Ontario M5X 1A9, CA
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- Business categories
- Content Marketing
- Small and Medium Businesses
- Podcast
- Accounting
- Finance
- Employment
- Consulting
- Business Development
- Education
- Recruiting
- Sales
- Professional Services
- Public Relations
- Staffing Agency
- Social Media Management
- Human Resources
- Information Technology
- Photography
- Creative Agency
- Marketing
- Career Planning
- Government
- Business consulting
- Management and consulting
- Other recorded names
- Insight Global
- Specialties
- Consulting
- Talent Services
- Staffing
- and International Staffing
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Atlanta, Georgia |
| Organization type | Privately Held |
| Year founded | 2001 |
| Specialties | ConsultingTalent ServicesStaffingand International Staffing |
| Open jobs on Jobsy | 330 |
| View page |
Job description
Required Skills & Experience
• Experience: 7–10 years of professional experience in systems administration, IT infrastructure, IT support, or a related high-velocity technical environment.
• L3 Technical Troubleshooting: Proven experience operating at a Level 3 support level, troubleshooting deep network, identity, and software configuration failures.
• Atlassian & ITSM Mastery: Deep experience building, administering, or significantly improving Jira Service Management, including JQL filters, SLA metrics, queues, and automated transition rules.
• Identity & Access Control: Advanced, hands-on experience designing and executing enterprise-level IAM policies, Google Workspace Enterprise admin configurations, and strict RBAC folder/file access structures.
• Networking, Firewalls & Telephony: Solid understanding of TCP/IP networking, gateway router configurations, cellular failover setups (e.g., Cradlepoint), RingCentral (or comparable cloud PBX) administration, and hands-on experience configuring and maintaining enterprise-grade firewalls (e.g., Cisco, Fortinet, Ubiquiti).
• Physical Tech / Smart Lock Experience: Familiarity with smart access control systems (such as Salto KS, Yale) and network security camera operations.
• Emerging Tech Adaptability: Comfort supporting, adjusting, or training AI-based business tools and custom AI agents to improve automated service delivery
• Willingness to Travel: Able and excited to travel to properties in the U.S. and Mexico (roughly once per quarter) to lead hands-on on-site integrations.
Nice to Have Skills & Experience
Nice-to-Have
• Previous experience supporting a multi-site hospitality company, short-term rental operator, or a rapidly growing, acquisition-heavy business.
• Familiarity with software engineering environments.
Job Description
Insight Global is hiring on behalf of our client in the hospitality industry for an experienced Senior Systems & IT Engineer. This individual will play a key role in building and strengthening the organizations IT infrastructure as the company continues to grow and acquire new hotel properties.
This is a hands-on position combining systems administration, IT support, networking, security operations, and infrastructure improvement. Initially, the role will focus heavily on assessing the current IT environment, establishing processes and standards, and proactively improving device, application, access, and help desk management. As the organization grows, this person will also travel alongside IT leadership to support the technology setup and integration of newly acquired hotel properties.
Key Responsibilities
L3 IT Service Management & Jira Automation
• Level 3 Support Escalations: Act as the ultimate technical escalation point, resolving complex Tier-3 issues spanning hardware, networking, cloud integrations, and smart property infrastructure.
• Jira Help Desk Architecture: Build, optimize, and manage our Jira Service Management (ITSM) environment. Design and implement custom ticketing workflows, automated triage routing, and strict Service Level Agreements (SLAs) mapped to critical business impact (e.g., guest lockout emergencies vs. standard employee provisioning).
• Proactive Device Management: Establish remote monitoring tools to actively audit and assess employee laptops, MDM configurations, and device health to resolve security and performance issues before they trigger support tickets.
• AI Agent Training & Support: Partner with IT leadership to support, train, and configure Virgil (our custom agentic ERP), helping transition recurring Tier-1/2 queries into automated AI workflows.
Identity & Security Operations (SecOps)
• IAM & RBAC Restructuring: Lead the architecture, migration, and enforcement of a strict Role-Based Access Control (RBAC) framework across all corporate and property systems.
• User & File Security Governance: Systematically manage, audit, and clean up enterprise level folder hierarchies, shared drives, and application permissions inside Google Workspace Enterprise to prevent data sprawl.
• MFA & Security Audits: Conduct comprehensive security audits of laptop fleets, software access, and system logs to implement enterprise-grade security protocols across all teams.
IoT, Smart Lock Access & Physical Security Systems
• Salto KS Cloud Administration: Serve as the chief administrator for our cloud lock infrastructure (Salto KS). Configure digital access workflows, manage master codes, audit logs, and oversee API integrations that automatically generate guest/cleaner PIN codes.
• Physical Security & Camera Systems: Manage, monitor, and troubleshoot IP-based security camera networks, digital video recorders (NVR/DVR), and local storage units across physical properties to guarantee maximum security coverage.
• Property Network Edge & Telephony: Standardize property networks utilizing Dedicated Internet Access (DIA) fiber, Cradlepoint cellular backup routers for automated failover, and StayFi captive portal Wi-Fi. Administer our RingCentral Cloud PBX VoIP phone trees and SMS routes.
Hotel Acquisitions & Onsite Integrations
• Onsite Integrations & Travel: Travel to hotel properties across Canada, the U.S., and Mexico approximately once per quarter. Lead on-site networking setups, hardware cabinet dress-outs, camera system installations, and smart lock transitions for newly acquired locations.
• Experience: 7–10 years of professional experience in systems administration, IT infrastructure, IT support, or a related high-velocity technical environment.
• L3 Technical Troubleshooting: Proven experience operating at a Level 3 support level, troubleshooting deep network, identity, and software configuration failures.
• Atlassian & ITSM Mastery: Deep experience building, administering, or significantly improving Jira Service Management, including JQL filters, SLA metrics, queues, and automated transition rules.
• Identity & Access Control: Advanced, hands-on experience designing and executing enterprise-level IAM policies, Google Workspace Enterprise admin configurations, and strict RBAC folder/file access structures.
• Networking, Firewalls & Telephony: Solid understanding of TCP/IP networking, gateway router configurations, cellular failover setups (e.g., Cradlepoint), RingCentral (or comparable cloud PBX) administration, and hands-on experience configuring and maintaining enterprise-grade firewalls (e.g., Cisco, Fortinet, Ubiquiti).
• Physical Tech / Smart Lock Experience: Familiarity with smart access control systems (such as Salto KS, Yale) and network security camera operations.
• Emerging Tech Adaptability: Comfort supporting, adjusting, or training AI-based business tools and custom AI agents to improve automated service delivery
• Willingness to Travel: Able and excited to travel to properties in the U.S. and Mexico (roughly once per quarter) to lead hands-on on-site integrations.
Nice to Have Skills & Experience
Nice-to-Have
• Previous experience supporting a multi-site hospitality company, short-term rental operator, or a rapidly growing, acquisition-heavy business.
• Familiarity with software engineering environments.
Job Description
Insight Global is hiring on behalf of our client in the hospitality industry for an experienced Senior Systems & IT Engineer. This individual will play a key role in building and strengthening the organizations IT infrastructure as the company continues to grow and acquire new hotel properties.
This is a hands-on position combining systems administration, IT support, networking, security operations, and infrastructure improvement. Initially, the role will focus heavily on assessing the current IT environment, establishing processes and standards, and proactively improving device, application, access, and help desk management. As the organization grows, this person will also travel alongside IT leadership to support the technology setup and integration of newly acquired hotel properties.
Key Responsibilities
L3 IT Service Management & Jira Automation
• Level 3 Support Escalations: Act as the ultimate technical escalation point, resolving complex Tier-3 issues spanning hardware, networking, cloud integrations, and smart property infrastructure.
• Jira Help Desk Architecture: Build, optimize, and manage our Jira Service Management (ITSM) environment. Design and implement custom ticketing workflows, automated triage routing, and strict Service Level Agreements (SLAs) mapped to critical business impact (e.g., guest lockout emergencies vs. standard employee provisioning).
• Proactive Device Management: Establish remote monitoring tools to actively audit and assess employee laptops, MDM configurations, and device health to resolve security and performance issues before they trigger support tickets.
• AI Agent Training & Support: Partner with IT leadership to support, train, and configure Virgil (our custom agentic ERP), helping transition recurring Tier-1/2 queries into automated AI workflows.
Identity & Security Operations (SecOps)
• IAM & RBAC Restructuring: Lead the architecture, migration, and enforcement of a strict Role-Based Access Control (RBAC) framework across all corporate and property systems.
• User & File Security Governance: Systematically manage, audit, and clean up enterprise level folder hierarchies, shared drives, and application permissions inside Google Workspace Enterprise to prevent data sprawl.
• MFA & Security Audits: Conduct comprehensive security audits of laptop fleets, software access, and system logs to implement enterprise-grade security protocols across all teams.
IoT, Smart Lock Access & Physical Security Systems
• Salto KS Cloud Administration: Serve as the chief administrator for our cloud lock infrastructure (Salto KS). Configure digital access workflows, manage master codes, audit logs, and oversee API integrations that automatically generate guest/cleaner PIN codes.
• Physical Security & Camera Systems: Manage, monitor, and troubleshoot IP-based security camera networks, digital video recorders (NVR/DVR), and local storage units across physical properties to guarantee maximum security coverage.
• Property Network Edge & Telephony: Standardize property networks utilizing Dedicated Internet Access (DIA) fiber, Cradlepoint cellular backup routers for automated failover, and StayFi captive portal Wi-Fi. Administer our RingCentral Cloud PBX VoIP phone trees and SMS routes.
Hotel Acquisitions & Onsite Integrations
• Onsite Integrations & Travel: Travel to hotel properties across Canada, the U.S., and Mexico approximately once per quarter. Lead on-site networking setups, hardware cabinet dress-outs, camera system installations, and smart lock transitions for newly acquired locations.
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