Tactical Shift Supervisor (Healthcare Security)

Role Overview

As a Tactical Shift Supervisor at Dartmouth General Hospital, you will lead frontline security operations while providing active, tactical security support within the Emergency Department. This position combines hands-on incident response with team leadership, ensuring that healthcare professionals, patients, and visitors remain safe in a high-volume hospital environment.

In this role, you will act as the shift leader—guiding Security Officers, coordinating emergency code responses, managing shift coverage, and using verbal de-escalation and physical intervention tactics when necessary. If you thrive under pressure, possess strong communication skills, and want to lead a team dedicated to helping others during critical moments, this position offers a direct path to make a meaningful impact.

Compensation and Benefits

Pay Rate: $24.50 per hour

Full-time employees receive access to a comprehensive benefits package, including:

• Medical, dental, and life insurance coverage

• Paid vacation days and paid sick leave

• Fully covered cost for required specialized training (with a 6-month commitment)

• Clear pathways for ongoing leadership development and career advancement

Schedule and Work Environment

• Shift Pattern: Rotating 12-hour shifts following a 4 days on, 4 days off pattern.

• Shift Types: Rotations include day, evening, overnight, and weekend shifts.

• Location: On-site at Dartmouth General Hospital in Dartmouth, NS.

• Physical Setting: Active hospital setting requiring a high degree of physical readiness, movement across multiple floors, and extended presence in the Emergency Department.

What Success Looks Like

Shift Leadership & Operations

• Supervise and support Security Officers during assigned shifts, ensuring adherence to site protocols and service standards.

• Manage shift rosters, addressing unexcused absences, lateness, and unexpected gaps to ensure full site coverage.

• Lead emergency code responses on shift, taking command of incidents until resolved or escalated to site management.

• Brief officers on shift updates, operational memos, and safety guidelines.

• Address performance and conduct issues promptly, completing required documentation and holding professional follow-up meetings.

• Promote workplace safety by maintaining compliance with Occupational Health and Safety standards and reporting incidents promptly.

Tactical Healthcare Security

• Maintain a visible, reasssuring security presence throughout the Emergency Department, waiting areas, and hospital grounds.

• Conduct regular foot patrols, navigating stairs and corridors to identify and address security risks.

• Assist clinical staff with high-risk patients, visitors, or situations involving aggressive, abusive, or threatening behavior.

• Utilize verbal de-escalation and conflict resolution techniques as the primary tool to calm tense situations.

• Provide specialized observation for high-risk patients and oversee Patient Watch Security Officers.

• Assist medical staff with applying patient restraints when formally directed and in strict accordance with hospital procedures.

• Coordinate directly with local police services and Emergency Health Services (EHS) during high-priority incidents.

• Write detailed, accurate incident reports and communicate ongoing concerns to dispatch.

Requirements

Must-Have Qualifications

• High School Diploma or GED equivalent.

• At least 1 to 2 years of experience in security, law enforcement, or a closely related field.

• Demonstrated prior leadership or supervisory experience.

• Ability to obtain and maintain a valid Nova Scotia Security License.

• Current Standard or Intermediate First Aid and CPR Level C certification from a CSA-approved provider.

• Fluent spoken and written English communication skills.

• Physical capability to stand for up to 12 hours, run quickly in response to emergency calls, climb stairs, and participate in physical restraint or Use of Force interventions.

• Full availability to work a rotating schedule of 12-hour shifts (4 days on, 4 days off, including nights and weekends).

• Valid certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB), OR willingness to complete prerequisite training prior to placement.

Nice-to-Have Qualifications

• Post-secondary diploma in Justice Studies, Police Foundations, or Criminology.

• Prior security experience within a healthcare or hospital setting.

Training & Certification Details

Valid Use of Force (UOF) and Management of Aggressive Behavior (MOAB) certifications are mandatory for this role. Applicants with current, valid certifications may have them reviewed for transferability.

If you do not currently hold these certifications, Paladin Security provides the required training program. Please note that while prerequisite training hours are unpaid, Paladin covers 100% of the training tuition costs in exchange for a six-month employment commitment.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Apply Today

If you are an experienced security professional ready to step into a key leadership role within healthcare security, we welcome your application. Submit your resume today to take the next step in your security career.