Talent Pool - Account Manager

Company: CTC Medical Communications

Join Our Talent Pool – Account Manager

Location and Work Type: Remote-first within Canada | Full-time

We are building a talent pool of experienced and passionate Account Managers for potential future opportunities within our organization. By joining our talent community, you will be considered for upcoming roles that may become available as our business continues to grow.

Account Managers at CTC typically lead project execution and serve as the primary point of contact for clients, ensuring project success and a positive client experience. They also collaborate with Account Directors to support business development, strengthen client relationships, and contribute strategic, responsive, and service-focused expertise to deliver exceptional results.

About CTC Medical Communications

For almost 3 decades, CTC Medical Communications has been creating compelling medical content to effectively communicate with busy healthcare professionals. Our purpose is to unite passionate individuals to create exceptional medical content that elevates the standard of care for patients.

Our work is centered on delivering a wide range of projects across medical education, medical affairs, and commercial initiatives. We delight our clients through relentless creativity, strategic thinking, and versatile execution, ensuring every project meets the highest standards and makes a meaningful impact.

We are dedicated to cultivating a dynamic, inclusive, and supportive work environment. At CTC, you will be surrounded by a diverse group of skilled individuals who are committed to lifelong learning, possess sound judgment, and put customer satisfaction at the forefront.

Company Address: 2425 Matheson Blvd E, Mississauga, ON, L4W 5K4

Company Website: ctc.agency

What Makes an Account Manager at CTC?

• A graduate-level degree in health science or similar, ideally with experience in creating and interpreting medical content.

• 1-2 years of experience in a medical communications agency in a client-facing role such as Account Manager, Account Associate, or similar.

• Passion for client service and ability to approach situations with confidence and client satisfaction at the forefront.

• A positive, supportive attitude and a demonstrated desire to go the extra mile for clients and the team internally.

• A clear and direct communication style with both clients, and the internal team, leading with helpfulness and transparency.

• An ability and desire to take true ownership and responsibility for client relationships and success of projects.

• A desire to lead and mentor junior team members with enthusiasm, leaning on your industry experience

• Knowledge of project management basics and a sense of urgency to deliver quality projects on time and within scope.

• Interest in business development, lead generation, and sales. Strong desire and motivation to grow within the company.
  
  

What We Offer at CTC

• Annual company and team performance-based bonuses

• Comprehensive benefits package, including competitive RRSP matching, lifestyle and health spending accounts, and health and dental coverage from day 1

• Three weeks of vacation in addition to two weeks of company shutdown in December and half-day Summer Fridays from Victoria Day to Labour Day

• 3 annual paid volunteer days
• Remote-first work environment and work-from-home office set-up allowance

What Happens Next

Please note that this is not an active job opening. We are proactively building a network of qualified candidates for future Account Manager opportunities. When a position becomes available, candidates identified as a strong fit for the role will be invited to participate in the hiring process outlined below.

• A screening with a member of the HR team. During this interview, we will learn more about your background and experience, share details about the position, and answer any questions you may have.

• A preliminary interview with the hiring manager.

• Successful candidates can expect a second in-person interview, which will include the hiring team and a senior leader. During this interview, candidates will have the opportunity to deliver a 5-minute slide-based presentation on a topic of their choice.

At CTC, we're dedicated to creating a workplace where every team member feels valued, heard, and included. We firmly believe that embracing diversity and inclusion is the key to success. We warmly welcome applications from Indigenous individuals, individuals of various racial backgrounds, those with disabilities, members of gender and sexually diverse communities, and individuals with intersectional identities.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist with administrative tasks such as application screening or candidate matching. These tools are used to support our hiring team and do not make final hiring decisions. All candidates are evaluated by human reviewers, and we are committed to fair and equitable hiring practices in accordance with applicable Canadian employment and human rights laws.

If you require any accommodations, please email: [email protected].