Posted 26 days ago
Team Lead, Knowledge Management
@ Coast Capital Savings
Surrey, British Columbia
Overview
Coast Capital Savings is hiring a Team Lead, Knowledge Management to lead a team of Knowledge Management Analysts that keeps its SharePoint-based intranet accurate, governed and easy to search. The role covers content governance, platform enhancements, reporting and day-to-day service delivery, with coaching and team development. The posting states a hybrid arrangement, a salary of $73,800 to $92,300, and a full-time regular schedule.
Responsibilities:
- Lead, coach and develop Knowledge Management Analysts
- Oversee SharePoint-based intranet administration and performance
- Lead content governance audits and standards
- Maintain a multi-year intranet enhancement roadmap
- Build dashboards and KPIs in Tableau, Power BI and SharePoint analytics
Requirements summary:
- Five or more years in knowledge management, digital workplace or analytics
- Hands-on SharePoint Online or SharePoint intranet experience
- Dashboard and reporting experience in Tableau or Power BI
- Demonstrated leadership or coordination of others
- Post-secondary diploma or degree, or equivalent education and experience
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-18
- First seen by our source
- 2026-10-19
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | IT |
| Experience | 5+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Background checks | criminal record, credit, references |
| Encouraged to apply | Indigenous peoples, Racialized people, People with disabilities, Women |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Business administration, Communications, Information management, Technology, Analytics |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Coast Capital Savings
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Coast Capital is part of the Coast Capital Savings Federal Credit Union family of brands.
Full company description
At Coast Capital, we’re not dreaming about a better future, we’re building one. Part of the Coast Capital Savings Federal Credit Union family of brands, we’ve been unlocking financial opportunities that positively impact people and communities for more than 85 years. We believe that every Canadian deserves a financial partner who actually cares how things turn out and driven by our social purpose, we look at everything we do through the lens of how we can help our members, employees, and communities. We’re proud to be a Certified B Corporation™ and part of a global movement building a more inclusive, equitable and regenerative economic system. We’re deeply committed to making our financial cooperative a great place to work as demonstrated by some of our accolades. Coast Capital is a platinum member of Canada’s Best Managed Companies and one of Canada’s Most Admired Corporate Cultures.
- LinkedIn followers
- 26,339
- People associated on LinkedIn
- 1,744
- Reported office locations
- 800 - 9900 King George Blvd, Surrey, BC, Surrey, BC V3T 0K7, CA
- Business categories
- Investment & Asset Management
- Finance
- Other recorded names
- Coast Capital Savings
- Coast Capital
- Specialties
- Financial Services
- Banking
- and Credit Union
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At Coast Capital, we’re not dreaming about a better future, we’re building one. Part of the Coast Capital Savings Federal Credit Union family of brands, we’ve been unlocking financial opportunities that positively impact people and communities for more than 85 years. We believe that every Canadian deserves a financial partner who actually cares how things turn out and driven by our social purpose, we look at…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Surrey, BC |
| Organization type | Privately Held |
| Specialties | Financial ServicesBankingand Credit Union |
| Open jobs on Jobsy | 23 |
| View page |
Location(s): Help Headquarters
Job Type: Full Time Regular
myWork Program: Hybrid
Starting Salary Range: $73,800.00 - $92,300.00
Background Screening Requirement:
- Enhanced Criminal Record Check
- Credit Check
- Identity Verification
- Employment Verification
- References
What’s the job?
As Team Lead, Knowledge Management, you’ll lead the team responsible for ensuring employees can easily find accurate, relevant and accessible information through Coast Capital’s SharePoint-based intranet. You’ll oversee content governance, platform enhancements, reporting and day-to-day service delivery while coaching and developing a team of Knowledge Management Analysts. This is an opportunity to shape how knowledge is organized, governed and shared across the organization.
What you’ll get to do:
- Lead, coach and develop Knowledge Management Analysts, setting priorities, assigning work and supporting an inclusive and accountable team environment.
- Oversee the day-to-day administration, maintenance and performance of Coast Capital’s SharePoint-based intranet.
- Lead content governance activities, including audits, governance reviews and improvements to content standards, information architecture and publishing processes.
- Develop and maintain a multi-year intranet enhancement roadmap informed by business needs, user feedback, governance findings and platform data.
- Create and improve dashboards, performance measures and key performance indicators using Tableau, Power BI and SharePoint analytics.
- Analyze platform performance, content engagement, search effectiveness and user behaviour to recommend practical improvements.
- Build strong relationships with business partners, content owners and technology teams, serving as an escalation point for complex knowledge management and intranet matters.
Who are we looking for?
- You have five or more years of relevant experience in knowledge management, digital workplace technologies, reporting, analytics or a related field.
- You bring hands-on experience working with SharePoint Online or a SharePoint-based intranet.
- You have experience developing dashboards and reports using Tableau, Power BI or similar tools.
- You have demonstrated experience leading, coaching or coordinating the work of others. Formal people leadership experience is an asset.
- You understand knowledge management, content governance, content lifecycle practices and information architecture.
- You’re a strong communicator and collaborative partner who can manage competing priorities, coordinate cross-functional work and turn data into practical recommendations.
- You have a post-secondary diploma or degree in business administration, communications, information management, technology, analytics or a related field. An equivalent combination of education, technical certifications and relevant experience will also be considered.
Equity, Diversity & Inclusion at Coast Capital
Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.
At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.
Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at [email protected] or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.
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