Posted 8 months ago
Tech Support Specialist
@ Viewline Ventures
Toronto, Ontario
Overview
Viewline Ventures is hiring a contract Tech Support Specialist to handle device setup, account provisioning, basic troubleshooting and client onboarding. The role also documents recurring solutions and improves internal IT processes. The posting states competitive hourly pay with performance incentives and flexible hours.
Responsibilities:
- Set up phones, devices and client accounts
- Troubleshoot basic setup, connectivity and login issues
- Coordinate client onboarding and offboarding handoffs
- Maintain records of recurring issues and solutions
Requirements summary:
- Prior IT support, helpdesk or troubleshooting experience
- Strong organizational and problem-solving skills
- Clear communicator who can guide clients calmly
- Comfortable with occasional local travel
Tools & skills
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-03-04
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | IT |
| Travel | air: none · ground: minimal |
| Work setting | Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Perks mentioned | Flexible hours, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Viewline Ventures
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
About Us
We’re a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative. We’re looking for someone who loves solving problems, takes pride in being reliable, and enjoys being the go-to person for making tech just work. If that’s you, we want to meet you.
The Role
As our Tech Support Specialist, you’ll keep both our clients and team running smoothly. You’ll handle device setup, account provisioning, light troubleshooting, and support for client onboarding. You’ll also document solutions and help improve our internal IT processes as we grow.
Responsibilities
- Set up phones, devices, and email/accounts for clients.
- Troubleshoot basic issues (setup, connectivity, logins) and guide people through fixes.
- Coordinate smooth handoffs across teams during client onboarding and offboarding.
- Maintain structured records of recurring issues and solutions to build playbooks.
- Suggest and implement improvements to make tech operations more efficient.
Requirements
- Prior experience in IT support, helpdesk, or troubleshooting roles.
- Strong organizational and problem-solving skills.
- Clear communicator who can calmly guide clients through basic tech processes.
- Comfortable with occasional local travel.
- Adaptable and proactive in a fast-moving startup environment.
Nice to Have:
- Experience supporting small operational teams in startups or entrepreneurial settings.
- Background in both client-facing and internal support environments.
Benefits
- Competitive hourly pay with performance incentives
- Flexible hours with consistent workflows
- Clear SOPs and support systems so you can execute with confidence
Journal
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