Posted yesterday
TechEdge Service Coordinator
@ Patterson Dental Canada, Inc.
Edmonton, Alberta
Overview
Patterson Dental Canada, Inc. is hiring a full-time Service Coordinator to dispatch and schedule service requests and assign service technicians. The work covers triaging customer calls, managing service orders through their full life cycle, reconciling CRM reports, and maintaining parts and rental inventory. Candidates need prior customer service experience and 1-3 years of dispatching experience.
Responsibilities:
- Triage customer calls and inquiries
- Assign and schedule service requests to technicians
- Manage service order life cycle and invoicing
- Reconcile CRM reports monthly
- Maintain parts and rental equipment inventory
Requirements summary:
- 1-3 years dispatching experience
- Prior customer service experience required
- Strong organizational and multi-tasking skills
- Microsoft Office 365 proficiency
- Excellent written and verbal English
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Patterson Dental Canada, Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job Summary
The Service Coordinator will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. This role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
Essential Functions
- Actively triage all calls and inquiries from customers.
- Assigns and schedules service requests from clients or company personnel.
- Manages resources efficiently and effectively for all scheduled services.
- Monitors service orders assigned to technicians.
- Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
- Reconciles various CRM reports on a monthly basis.
- Maintains parts and rental equipment inventory.
- Process returned merchandise and warranty claims.
- Works closely with the Branch Procurement Specialist(s) with resource and project planning.
- Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
- Performs other duties as assigned.
Job Qualifications
- High school diploma or any other relevant experience.
- Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
- Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- 1-3 years' experience in dispatching.
- Previous working experience with project or resource coordination.
- Bookkeeping/accounting experience preferred.
- Mastering Microsoft Office Suite 365.
- Excellent communication skills, both written and verbal in English.
- Knowledge of SAP software is an asset.
- Knowledge of the dental industry is an asset.
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