Branch Operations Manager

Job Description

What is the opportunity?

The RBC Dominion Securities Management team located in downtown Edmonton is looking for a Branch Operations Manager to join their team! The Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

What will you do?

· Implement Branch Manager’s vision and ensure branch is efficiently and effectively managed.

· Manage sales support staff within the branch

· Create schedules for and assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.

· Ensure employees are following proper procedures for licensing, outside activities and continuing education

· Take the lead on all aspects of onboarding and offboarding of support staff.

· Work with Branch Management team on projects and branch initiatives

What do you need to succeed?

Must-have

· Canadian Investment Regulatory Exam, CIRE

· Meticulous attention to detail and excellent time management skills

· Exceptional written and verbal communication skills in English

· A professional approach to all situations to create a positive working environment

· Ability to complete duties independently seeking out own answers and solutions

· Experience in Human Resources, Staffing and Training roles

Nice-to-have

· Knowledge of RBC Dominion Securities’ systems and procedures, an asset

· Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

· A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

· Leaders who support your development through coaching and managing opportunities

· Ability to make a difference and lasting impact

· Work in a dynamic, collaborative, progressive, and high-performing team

· A world-class training program in financial services

Job Skills

Adaptability, Banking Products, Branch Banking, Communication, Cross-Selling, Customer Interactions, Customer Needs, Problem Management, Teller Operations

Additional Job Details

Address:

10111 104 AVE NW:EDMONTON

City:

Edmonton

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-13

Application Deadline:

2026-11-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.