Posted 18 months ago
Technical Account Manager
@ Uzado Inc.
Richmond Hill, Ontario
Overview
Uzado Inc., a cybersecurity and compliance firm, is hiring a full-time Technical Account Manager to be the primary technical contact for assigned clients. The role covers onboarding, regular check-ins and QBRs, cross-functional coordination with SOC and engineering teams, and advising clients on security maturity and compliance.
Responsibilities:
- Serve as primary technical contact for assigned clients
- Guide clients through onboarding and implementation of cybersecurity services
- Conduct check-ins, performance reviews and QBRs
- Coordinate with SOC, compliance and engineering teams
- Advise clients on security best practices and maturity
Requirements summary:
- Bachelor's degree or equivalent experience
- 3+ years in technical account management or client-facing cybersecurity roles
- Strong knowledge of security frameworks and compliance regulations
- Familiarity with SIEMs, EDR/XDR, firewalls and cloud security tools
- Excellent communication and presentation skills
- CISSP, CISM, Security+ or CEH highly desirable
Tools & skills
Source and dates
Source type not verified · humi
- Employer posting date
- 2025-05-01
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | CISSP, CISM, Security+, CEH |
| Education | Bachelor’s degree (required) |
| Fields of study | Cybersecurity, Computer Science, Information Technology |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Uzado Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
About Uzado Inc.:
At Uzado Inc., we simplify cybersecurity and compliance for businesses of all sizes. Our mission is to help organizations understand, manage, and reduce their cybersecurity risk. We offer a suite of services including managed security, compliance advisory, and risk assessments — all designed to give our clients peace of mind in a rapidly evolving threat landscape.
We’re looking for a proactive, technically savvy Technical Account Manager (TAM) to join our growing team. This client-facing role is crucial in helping our clients successfully adopt and optimize Uzado’s cybersecurity services and solutions.
Key Responsibilities:
- Act as the primary technical point of contact for assigned clients, ensuring a high level of satisfaction and service delivery.
- Guide clients through onboarding and implementation of Uzado’s cybersecurity and compliance services, including MDR, vulnerability management, incident response, and GRC solutions.
- Understand each client's unique IT environment, compliance obligations, and security posture to tailor recommendations and strategies.
- Conduct regular client check-ins, performance reviews, and technical business reviews (QBRs).
- Collaborate cross-functionally with Uzado’s SOC analysts, compliance consultants, and engineering team to ensure seamless service delivery and issue resolution.
- Advise clients on cybersecurity best practices, threat trends, and how to continuously improve their security maturity.
- Help identify opportunities for account expansion and participate in the renewal process with the account management team.
- Stay up to date with industry standards (NIST, ISO 27001, etc.) and emerging threats to inform client strategy.
Qualifications:
- Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or equivalent experience.
- 3+ years in a technical account management, customer success, or client-facing technical role in cybersecurity or managed services.
- Strong understanding of cybersecurity frameworks, threat detection, and regulatory compliance (e.g., PCI DSS, HIPAA, SOC 2).
- Familiarity with security tools such as SIEMs, EDR/XDR platforms, firewalls, vulnerability scanners, and cloud security tools.
- Excellent communication, presentation, and problem-solving skills.
- Ability to translate technical details into business value for executive stakeholders.
- Cybersecurity certifications such as CISSP, CISM, Security+, or CEH are highly desirable.
Nice to Have:
- Experience working in or with managed security service providers (MSSPs).
- Knowledge of cloud environments (AWS, Azure, GCP) and hybrid IT infrastructures.
- Background in compliance auditing or consulting.
What We Offer:
- A collaborative and supportive team environment.
- Opportunities for growth in a fast-paced cybersecurity firm.
- Competitive compensation, benefits, and ongoing professional development.
- A chance to make a real impact helping clients reduce cyber risk and meet compliance goals
Journal
Only you can see this. Kept on this device, and in your account when you sign in.