Posted 6 months ago
Technical Assistance Associate I
@ Interactive Brokers
Vancouver, British Columbia
Overview
Interactive Brokers is hiring a Technical Assistance Associate I on its Client Technical Assistance Team. The role supports clients on trading platforms through phone, chat and tickets, and escalates platform bugs to internal teams. The posting describes a hybrid arrangement, with 4 days in the office and 1 day remote.
Responsibilities:
- Provide phone, chat and ticket support to clients
- Give technical and functional support for trading platforms
- Troubleshoot desktop, mobile and web applications
- Escalate and resolve wide-scale technical issues
Requirements summary:
- Bachelor's degree, preferred in a technical field
- 1+ years in a client-facing support role
- 1+ years with Windows, Mac, software and connectivity support
- Experience with support ticketing systems
- Excellent English and French, written and spoken
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-04-29
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | Bachelor’s degree (preferred) |
| Fields of study | technical field |
| Perks mentioned | Performance bonus, Stock or equity |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Interactive Brokers
Saved company profile
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The Professional’s Gateway to the World’s Markets.
Full company description
Rated #1 Active Traders and #1 International Trading in 2025 by StockBrokers.com. Interactive Brokers Group (Nasdaq: IBKR) and its affiliates provide automated trade execution and custody of securities, commodities, foreign exchange, and forecast contracts around the clock on over 160 markets in numerous countries and currencies from a single unified platform to clients worldwide. We serve individual investors, hedge funds, proprietary trading groups, financial advisors and introducing brokers. Our four decades of focus on technology and automation have enabled us to equip our clients with a uniquely sophisticated platform to manage their investment portfolios. We strive to provide our clients with advantageous execution prices and trading, risk and portfolio management tools, research facilities and investment products, all at low or no cost, positioning them to achieve superior returns on investments. Interactive Brokers has consistently earned recognition as a top broker, garnering multiple awards and accolades from respected industry sources such as Barron's, Investopedia, Stockbrokers.com, and many others. Interactive Brokers Group’s consolidated equity capital exceeds $17 billion. Throughout its history, the company’s mission has remained unchanged: Create technology to provide liquidity on better terms. Compete on price, speed, size, diversity of global products and advanced trading tools. Interactive Brokers LLC is a member of NYSE, FINRA, SIPC. For more information, visit: ibkr.com.
- LinkedIn followers
- 116,306
- People associated on LinkedIn
- 3,561
- Reported office locations
- 2 Pickwick Plaza, Greenwich, Connecticut 06830, US
- 209 S La Salle St, Chicago, IL 60604, US
- Business categories
- Finance
- E-Commerce
- Financial Services
- Other recorded names
- Interactive Brokers NA
- Interactive Brokers External
- Interactive Brokers Group
- Interactive Brokers
- Specialties
- Brokerage
- Technology
- Advanced Technology
- ESG
- FinTech
- breadth of product
- and low costs
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Rated #1 Active Traders and #1 International Trading in 2025 by StockBrokers.com. Interactive Brokers Group (Nasdaq: IBKR) and its affiliates provide automated trade execution and custody of securities, commodities, foreign exchange, and forecast contracts around the clock on over 160 markets in numerous countries and currencies from a single unified platform to clients worldwide. We serve individual investors…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Greenwich, Connecticut |
| Organization type | Public Company |
| Specialties | BrokerageTechnologyAdvanced TechnologyESGFinTechbreadth of productand low costs |
| Open jobs on Jobsy | 4 |
| View page |
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a hybrid role (4 days in the office /1 day remote).
About Your Team:
As a member of the Client Technical Assistance Team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.
Responsibilities:
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements:
- Bachelor’s degree, preferred if in a technical field.
- 1+ years in a client-facing support role
- 1+ years of experience working with Windows and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
- Experience with financial products and services is a plus.
- Excellent command of written and spoken English & French a must
Company Benefits & Perks
Interactive Brokers offers a competitive remuneration package including:
- Health, dental, disability and life insurance with 100% premiums covered.
- Company RSP contribution matching, Stock incentive plan
**We thank all applicants. However, only those selected for an interview will be contacted.
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