Posted 11 days ago
Technical Field Support Representative
@ Canadian Fiber Optics Corp
Calgary, Alberta
Overview
Canadian Fiber Optics Corp is hiring a Technical Field Support Agent to coordinate service provisioning, activation and troubleshooting for broadband customers and field technicians. The role requires at least 2 years of experience, evening and weekend availability, and a rotational on-call schedule may apply.
Responsibilities:
- Coordinate service provisioning and activations
- Troubleshoot ONTs, routers, voice and IPTV issues
- Support field technicians and customers remotely
- Document interactions and technical resolutions
- Collaborate with field, network and care teams
Requirements summary:
- Minimum 2 years in a similar role
- Telecommunications or technical support experience
- Strong troubleshooting and communication skills
- Experience with CRM, ticketing and billing systems
- High attention to detail
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Canadian Fiber Optics Corp
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Connecting All Within Reach
Full company description
Who we are: Canadian Fiber Optics Corp (CFOC) is a privately held telecommunications company that designs, builds, and operates fiber optic networks to provide high speed internet services in rural / remote communities. From the design and construction of networks to the provision of end user services, to the on-going support of the fiber networks, CFOC is connecting rural communities with the world. Why we do it: We believe in the work we do and the legacy it leaves behind. We make meaningful change possible by connecting people, businesses, and industry to the Internet. We don’t believe anyone should be forced to leave a community because their Internet connection doesn’t allow them to be as connected as they want, or need, to be. We enable network connections in communities where people choose to build their lives; where they work, where they watch their families grow, and where they choose to give back. We don’t believe education, healthcare, connecting with families and friends around the world, or entertainment should be restricted. To learn more about our unique solutions and to advance your connection to the world, contact us.
- LinkedIn followers
- 5,376
- People associated on LinkedIn
- 75
- Reported office locations
- 5305 McCall Way NE, 101, 101, Alberta Headquarters , CA
- Business categories
- Construction
- Internet
- Telecommunications
- Wired Telecommunications
- Wireless
- Other recorded names
- Canadian Fiber Optics Corp
- Canadian Fiber Optics
- Specialties
- Fiberoptics
- technology
- telecommunications
- connectivity
- carrier solutions
- enterprise solutions
- IT
- network solutions
- Oil & Gas
- Municipal Broadband
- broadband
- Big data
- rural broadband
- broadband
- and dark fiber
- Profile identifies a recruitment agency
- No
- Reported total investment
- 59,225,195
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Who we are: Canadian Fiber Optics Corp (CFOC) is a privately held telecommunications company that designs, builds, and operates fiber optic networks to provide high speed internet services in rural / remote communities. From the design and construction of networks to the provision of end user services, to the on-going support of the fiber networks, CFOC is connecting rural communities with the world. Why we do it…
| Field | Value |
|---|---|
| Industry | Telecommunications |
| Company size | 51-200 employees |
| Headquarters | 101, Alberta |
| Organization type | Privately Held |
| Year founded | 2016 |
| Specialties | Fiberopticstechnologytelecommunicationsconnectivitycarrier solutionsenterprise solutionsITnetwork solutionsOil & GasMunicipal Broadband |
| Open jobs on Jobsy | 7 |
| View page |
About the Company
Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is… we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.
Job Summary:
We are looking for a proactive and detail-oriented Technical Field Support Agent to join our team. This role focuses on service provisioning, technical troubleshooting, and supporting field technicians while also assisting customers with service-related inquiries to ensure accurate service activation and timely issue resolution.
What you will be doing:
Service Provisioning & Activation
- Coordinate and support service provisioning, ensuring new installations, upgrades, and equipment activations are completed accurately and efficiently.
- Coordinate and support service provisioning activities, including new installations, upgrades, equipment activations, and service changes.
- Monitor provisioning workflows, validate service configurations, and ensure services are activated according to operational standards.
- Complete installation checklists and assess the quality of installation services to ensure compliance with established standards.
Technical Support & Troubleshooting
- Work closely with field technicians and internal technical teams to troubleshoot provisioning, activation, and equipment-related issues.
- Provide technical support to field technicians and customers via phone, email, and chat, guiding them through troubleshooting and service restoration when required.
- Diagnose and resolve issues involving ONTs, routers, voice services, IPTV, and other customer-premises equipment.
Documentation & Collaboration
- Accurately document customer interactions, provisioning activities, troubleshooting steps, and technical resolutions while following established processes.
- Collaborate with Field Operations, Network Operations, and Customer Care teams to ensure timely resolution of service-impacting issues.
What we are looking for:
- A minimum of 2 years experience in a similar role.
- Experience in telecommunications, technical support, customer service, service provisioning, or a related role.
- Strong understanding of service activation, equipment provisioning, and troubleshooting processes.
- Experience supporting field technicians and customers with technical issues in a fast-paced environment.
- Excellent problem-solving, communication, and multitasking skills.
- High attention to detail and ability to follow structured operational processes.
- Comfortable working with provisioning platforms, CRM systems, ticketing systems, billing platforms, and network management tools.
- Team player with a proactive attitude and commitment to continuous learning.
What We Offer:
At Canadian Fiber Optics Corp. our priority is our employees. The “work-hard-play-hard" isn’t just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.
We are consistently working to provide a safe work environment, competitive wages and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.
Work Schedule:
- Must be available to work evenings and weekends based on customer and business needs.
- Participation in a rotational on-call schedule may be required.
Journal
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