Posted last month
Technical Lead – IVR & Contact Center Applications
@ Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, Ontario
Overview
Astra-North Infoteck Inc. is hiring a Technical Lead for IVR and Contact Center applications in Toronto, ON, on a full-time, 4-day hybrid basis. The role leads design, development, implementation and support of IVR and contact center applications across platforms such as Genesys, Cisco, Amazon Connect, NICE, Avaya and Nuance. Candidates need strong contact flow, CTI and cloud contact center experience, plus project and stakeholder management skills.
Responsibilities:
- Lead design, development and implementation of IVR and contact center applications
- Support IVR and contact center applications after launch
- Design contact flows, call routing and self-service solutions
- Integrate CTI, APIs, web services and backend systems
Requirements summary:
- Strong experience with IVR and contact center platforms such as Genesys, Cisco, Amazon Connect, NICE, Avaya or Nuance
- Experience with contact flow design, call routing and speech recognition
- Knowledge of CTI integration, APIs and cloud contact center solutions
- Strong knowledge of AWS Amazon Connect
- Project management, stakeholder management and Agile/Scrum experience
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-05
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
Location: Toronto, ON
Work Mode: 4 days hybrid
Skill Required• Lead the design, development, implementation, and support of IVR and Contact Center applications.
• Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).
• Experience in contact flow design, call routing, self-service solutions, and speech recognition.
• Knowledge of CTI integration, APIs, web services, and backend system integrations.
• Experience with cloud-based contact center solutions and telephony technologies.
• Strong project management and stakeholder management skills.
• Familiarity with Agile/Scrum methodologies.
• Excellent problem-solving, communication, and leadership skills.
• Strong knowledge of AWS Amazon Connect.
Journal
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