Technical Sales and Support

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

Job Summary

We are currently seeking a Technical Sales & Support Specialist who has demonstrated technical skills and sales ability, enjoys working in a fast-paced environment and is looking to establish long-term career growth. This position requires superior customer support skill that includes empathy and urgency as well as an aptitude to troubleshoot a variety of hardware and programming issues.

Key Responsibilities

• Develops and maintains strong client relationships with Original Equipment Manufacturers (OEM’s), customers and distributors
• Develops and maintains comprehensive technical knowledge of all BASE products, applications, features, advantages and benefits. Keeps up with internal and external training and development
• Responsible for selling and supporting BASE Engineering products to new and existing clients
• Identify and resolve client concerns; recommending a course of action to alleviate these concerns in the future
• Understand and comply with regulations regarding Hazardous Environments to ensure a safe and healthy work environment for our customers
• Expand market awareness of our products and our industry experience by communicating features and benefits of our products and systems effectively
• Work with the engineering team to ensure customer project requirements are met
• Resolve incoming Customer escalations through effective communication and escalate urgent issues to appropriate team as necessary
• Maintain records of customer communications and contact information as required
• Contribute to knowledge systems to enhance solutions provided to customers

Qualifications

• Post-secondary education experience in Electrical, Mechanical, or IT field or equivalent experience would be considered an asset
• Excellent comprehension with the ability to understand, describe and/or discuss problems of a technical nature
• Contribute to knowledge systems to enhance solutions provided to customers
• Strong oral and written communication skills in English
• Experience with Salesforce and Microsoft Teams would be considered an asset
• Proven excellence in customer service skills
• Represent BASE in a Professional and Ethical manner
• Ability to multitask effectively with attention to detail
• Knowledge of Microsoft 365 including Outlook, Excel, and PowerPoint

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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