Posted 3 days ago
Technical Solutions Specialist
@ BusPlanner
Toronto, Ontario
Overview
BusPlanner is hiring a Technical Solutions Specialist on its Projects team to troubleshoot, configure and implement its K-12 transportation software for clients. The role covers routing, scheduling, GPS tracking and reporting issues, plus ministry reporting cycles. The posting asks for 3-5 years of technical support or implementation experience, with flexible hours and remote-friendly work.
Responsibilities:
- Configure system settings, forms, workflows and integrations for clients
- Set up vehicle, driver and route data and notifications
- Diagnose and resolve client-reported product issues
- Support government and ministry reporting cycles
- Maintain technical documentation and training materials
Requirements summary:
- 3-5 years of technical support or implementation experience
- Strong troubleshooting and analytical skills
- Comfort with SaaS applications
- Familiarity with SQL or system administration is an asset
- Excellent written and verbal communication
Tools & skills
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home, Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Flexible hours, Performance bonus, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
BusPlanner
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
All-in-One Student Transportation Platform
Full company description
We're transforming how school districts move students safely and efficiently across North America. BusPlanner is the all-in-one student transportation platform trusted by hundreds of school districts to power smarter, safer, and more cost-effective operations. From intelligent routing and real-time GPS tracking to seamless parent communication and dispatch management, everything runs on a single, intuitive platform built for modern transportation teams. The result? Lower operational costs. Better service delivery. Enhanced student safety. And the data-driven insights you need to plan for tomorrow while managing today. Whether you're running a small fleet or coordinating a complex network across multiple campuses, BusPlanner gives you the control and flexibility to adapt, scale, and stay ahead. Our customers don't just manage transportation. They revolutionize it. Ready to see what's possible? Let's talk about the future of student transportation.
- LinkedIn followers
- 12,903
- People associated on LinkedIn
- 54
- Reported office locations
- 245 Bathurst Dr, Waterloo, Ontario N2V 2E4, CA
- 3661 Sunset Ave, Suite 136, Rocky Mount, NC 27804, US
- Business categories
- Software
- Transportation
- Management Consulting
- Other recorded names
- BusPlanner
- Specialties
- Student Transportation Management Software and Route Planning Services
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We're transforming how school districts move students safely and efficiently across North America. BusPlanner is the all-in-one student transportation platform trusted by hundreds of school districts to power smarter, safer, and more cost-effective operations. From intelligent routing and real-time GPS tracking to seamless parent communication and dispatch management, everything runs on a single, intuitive platform…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 51-200 employees |
| Headquarters | Waterloo, Ontario |
| Organization type | Privately Held |
| Year founded | 1983 |
| Specialties | Student Transportation Management Software and Route Planning Services |
| Open jobs on Jobsy | 6 |
| View page |
Position Summary
The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner product suite. This position works directly with clients and internal teams to resolve issues, configure system features, and support upsell installations, while building the technical depth needed to take on increasingly complex, higher-level work over time.
Key Responsibilities
Configuration & Implementation
- Configure system settings, forms, workflows, user roles, and integrations (e.g., SSO) to meet client needs.
- Set up and maintain vehicle, driver, and route-related data, subscriber notifications, and translation/localization settings.
- Support new feature rollouts, product updates, and upsell installations across all product lines.
- Help build and configure environments used to support product demos and sales presentations (this role does not conduct demos or sales activities directly).
Client & Cross-Functional Collaboration
- Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues.
- Communicate clearly with clients to understand reported issues, set expectations, and confirm resolution.
- Help build and maintain a technical documentation repository, including training materials, templates, and frameworks that support consistent processes and cross-coverage across the team.
Product Support & Troubleshooting
- Diagnose and resolve client-reported issues across the BusPlanner product suite, including routing, scheduling, student data, GPS/live tracking, and reporting features.
- Investigate and troubleshoot application errors, system messages, and unexpected behavior, escalating complex or system-level issues as needed.
Reporting & Compliance Support
- Assist with government and ministry reporting cycles and related data validation as required.
- Support seasonal and cyclical processes (e.g., school-year setup, grade rollovers, annual update cycles) as assigned.
- 3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
- Strong troubleshooting and analytical skills, with the ability to diagnose issues across multiple interconnected systems.
- Comfort working with SaaS applications; familiarity with databases, SQL, or system administration concepts is an asset.
- Excellent written and verbal communication skills, with a client-service mindset.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Experience in the K-12 transportation, education technology, or SaaS support space is a plus, but not required.
- Competitive salary and performance-based bonuses.
- Full health and wellness benefits.
- Flexible work hours and remote-friendly setup.
- Full access to Claude Code and modern AI tooling, and the autonomy to shape how our team uses it.
- A collaborative team culture focused on modernizing software that drivers, parents and school districts rely on every day.
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