Posted 4 days ago
Technical Specialist, Connected Vehicle Quality
@ Vertage
Oakville, Ontario
Overview
Vertage is hiring a Technical Specialist on a 12-month contract at Oakville, ON, four days on site, Monday to Friday, 8:00 AM to 5:00 PM, for its client, a global automotive leader. The role leads resolution of customer quality issues for telematics and fleet management and uses connected vehicle data to catch problems early. Telematics or vehicle connectivity experience and a bachelor's degree are required.
Responsibilities:
- Monitor and prioritize customer quality concerns from fleet escalations
- Lead investigations and resolve quality issues
- Use connected vehicle data to identify early issues
- Partner with cross-functional teams on customer-impacting problems
- Propose ways to reduce manual quality issue work
Requirements summary:
- Telematics or vehicle connectivity experience
- Bachelor's degree
- 2+ years resolving customer quality issues
- 2+ years data analytics, reporting and dashboards
- 2+ years querying large datasets
- 1+ year working with cross-functional teams
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Engineering |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Education | Bachelor’s degree (required) |
| Fields of study | Engineering, Computer Science, Information Technology, Data Science |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Vertage
| Field | Value |
|---|---|
| Open jobs on Jobsy | 6 |
Technical Specialist, Connected Vehicle Quality (Contract)
Location: Oakville, ON (4 days on site)
Duration: 12-month contract
Hours: Monday to Friday, 8:00 AM to 5:00 PM
About the Role
Our client, a global automotive leader, is looking for a Technical Specialist to be the Voice of the Customer for its telematics and fleet management business. You will lead the resolution of customer quality issues and use connected vehicle data to catch problems early and improve quality outcomes for commercial and fleet customers.
What You’ll Do
- Monitor, prioritize and drive action on customer quality concerns from fleet escalations and business account feedback
- Lead investigations and resolve quality issues within your critical metrics
- Use connected vehicle data to identify early issues and prioritize improvements
- Benchmark internally and externally, and build action plans on quality indicators
- Support the development of a quality framework for connectivity features
- Partner with cross-functional teams to resolve customer-impacting issues quickly
- Propose ways to reduce manual work in quality issue management
What You Bring
Required
- Experience with telematics or vehicle connectivity
- Bachelor’s degree
- 2+ years resolving customer quality issues
- 2+ years in data analytics, reporting and dashboards
- 2+ years querying large datasets to prove or disprove theories
- 1+ year working with cross-functional teams and stakeholders
Nice to have
- Degree in Engineering, Computer Science, IT or Data Science
- 2+ years handling connected vehicle quality concerns
- BigQuery and JIRA experience
- Fleet industry experience
- Six Sigma or quality tools (DoE, Taguchi, FMEA); Green or Black Belt is a plus
- Understanding of vehicle electrical architectures
Journal
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