Technical Specialist- PowerUp Bar Engineer

PowerUp Bar Engineer

Toronto, ON 100% On-Site Contract through September 30, 2027

Be the face of technology support.

Are you a tech-savvy problem solver who genuinely enjoys helping people? Do you love the challenge of figuring out why a laptop, Mac, phone, or meeting room isn't working—and making sure the person walks away feeling taken care of?

We're looking for a PowerUp Bar Engineer to join a growing internal technology support team in Toronto. Think of it as an Apple Genius Bar for the workplace: a fast-paced, high-touch environment where exceptional technical support and exceptional customer service go hand in hand.

This is more than a traditional Service Desk role. You'll work directly with employees across the organization, providing hands-on support for Windows PCs, Macs, mobile devices, meeting rooms, and executive technology needs.

Advantages
You won't be sitting behind a ticket queue all day.

You'll be interacting directly with employees, solving problems in real time, building relationships, and becoming a trusted technology resource within the organization.

You'll have the opportunity to work across Mac, Windows, mobile, collaboration technology, meeting rooms, and enterprise support processes, giving you exposure to a broad technology ecosystem.

The Toronto team is growing, and you'll be joining a collaborative group of engineers who support one another, cross-train, and continuously look for ways to make the employee technology experience better.

Responsibilities
As a PowerUp Bar Engineer, you'll be the go-to technology expert for employees who need fast, friendly, and effective support.

You'll:

Provide hands-on, customer-first technical support for a growing internal user community
Troubleshoot an even mix of Windows PCs, Macs, and mobile devices
Provide desk-side and walk-up support through the PowerUp Bar
Support laptops, peripherals, applications, and workplace technology
Troubleshoot and support meeting room technology
Provide a high level of executive support when required
Own issues from initial intake through resolution, keeping users informed throughout the process
Assist the Service Desk by taking and resolving support requests
Document incidents, resolutions, and asset information using ITSM tools such as ServiceNow
Collaborate with peers and technical teams across platforms
Cross-train with team members and share technical knowledge
Conduct technology education sessions for small groups, both virtually and in person
Identify recurring issues and recommend process and service improvements
Contribute to site-level operational readiness and technology initiatives
Proactively communicate status, timelines, and expectations to users and leadership

Qualifications
We're looking for someone who combines technical troubleshooting ability with exceptional people skills.

You may be an early-career IT professional looking for an opportunity to grow, or an experienced technology professional who enjoys being hands-on and customer-facing.

What matters most is that you:

Enjoy helping people solve technology problems
Take ownership of issues rather than passing them along
Communicate clearly and professionally
Follow up and make sure the issue is truly resolved
Stay calm and positive when supporting frustrated users
Work well as part of a collaborative team
Are curious, eager to learn, and comfortable supporting multiple technologies
Have a genuine customer-service mindset
Technical Experience

Ideally, you'll bring experience with:

Windows troubleshooting and support
macOS / Mac troubleshooting and support
Mobile devices and mobile operating systems
Laptop and end-user hardware/software support
IT Service Management / ticketing tools such as ServiceNow
Microsoft Office / productivity applications
Google Workspace

Experience in a banking or financial services environment is an asset.

Bonus Points For
ServiceNow administration or asset management experience
JAMF / Casper or SCCM
Active Directory
VMware / virtualization technologies
Apple certifications
ITIL Foundation
Lean Six Sigma or PDCA
Process mapping and process improvement experience
Software deployment, imaging, encryption, and endpoint security
Experience supporting large Mac user populations
Experience delivering technical training or group education sessions

Summary

Location: Toronto, Ontario
Work Model: 100% On-Site – 5 days per week
Contract End Date: September 30, 2027
Potential: Extension or permanent conversion may be possible based on performance and business needs
Candidates: Local Toronto candidates only

Interview Process

Round 1: Remote interview
Round 2: In-person interview

Ready to Power Up Your Career?

If you're a hands-on technology professional who loves solving problems and helping people, this could be an opportunity to make a real impact every day.

Bring your technical skills, your curiosity, and your customer-first minds

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.