Posted 4 months ago
Technical Support Engineer- Canada
@ Autofleet
Toronto, Ontario
Overview
Autofleet is hiring a full-time Technical Support Engineer in Canada to serve as frontline problem-solver for high-value enterprise customers. The role involves diagnosing complex product issues, joining customer meetings and integrations, and feeding product feedback to R&D. The position is shift-based and includes weekend work, and requires at least 3 years of technical support experience.
Responsibilities:
- Resolve complex enterprise product issues under pressure
- Apply advanced troubleshooting when standard solutions fail
- Collaborate with Product and R&D on critical bugs
- Take part in customer meetings and integrations
- Provide product configuration guidance
Requirements summary:
- At least 3 years in technical support or similar role
- Experience with JSON, SQL, APIs and webhooks
- Log analysis and error debugging experience
- Strong customer-facing skills
- Excellent spoken and written English
- Legally eligible to work in Canada
Tools & skills
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-07-05
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Schedule | weekends |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Autofleet
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The leading optimization platform for fleets and mobility operators
Full company description
Autofleet is the leading optimization platform for fleets and mobility operators. A wholly owned subsidiary of Element Fleet Management, Autofleet’s AI-powered platform streamlines and automates fleet operations across industries, maximizing efficiency and customer experience with innovative technology. Using Autofleet’s platform, fleet operators are able to maximize utilization and revenues while reducing fleet downtime and opening up new mobility services. Autofleet is active worldwide, optimizing tens of thousands of vehicles and millions of monthly rides for leading mobility operators in multiple verticals such as Rental, Taxi & Rideshare fleets, Shared Mobility operators, OEMs, Logistics and others.
- LinkedIn followers
- 36,034
- People associated on LinkedIn
- 131
- Reported office locations
- HaMelacha 3, Tel Aviv, IL 6721503 , IL
- Business categories
- Fleet Management
- Car Sharing
- Software
- Enterprise Applications
- Enterprise Software
- Last Mile Transportation
- Ride Sharing
- Other recorded names
- Autofleet
- Specialties
- Fleet Management
- Fleet Optimization
- Route Optimization
- EV
- AV
- Software Development
- Delivery Management
- Dispatch App
- Last-mile Delivery
- Fleet Tasks
- Fleet Management Software
- Motor Pooling
- Postal Operations
- EV Planning
- Autonomous Mobility
- Field Service Routing
- Rideshare Software
- Fleet Simulator
- Car Rental Software
- Mobility Operators
- and Corporate Fleet
- Profile identifies a recruitment agency
- No
- Reported total investment
- 27,500,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Autofleet is the leading optimization platform for fleets and mobility operators. A wholly owned subsidiary of Element Fleet Management, Autofleet’s AI-powered platform streamlines and automates fleet operations across industries, maximizing efficiency and customer experience with innovative technology. Using Autofleet’s platform, fleet operators are able to maximize utilization and revenues while reducing fleet…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 51-200 employees |
| Headquarters | Tel Aviv, IL |
| Organization type | Privately Held |
| Specialties | Fleet ManagementFleet OptimizationRoute OptimizationEVAVSoftware DevelopmentDelivery ManagementDispatch AppLast-mile DeliveryFleet Tasks |
| Open jobs on Jobsy | 2 |
| View page |
Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.
As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.
This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.
The position is shift-based and requires work during weekends.
What You'll Do
- Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
- Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
- Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
- Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
- Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
- Provide expert guidance on product configuration to optimize performance for each customer's unique environment
Requirements
- At least 3 years in technical support engineer or similar technical role
- Strong customer-facing skills
- Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
- Familiar with GCP, Jira, Intercom, and Notion- an advantage
- Solid technical aptitude and a passion for learning new technologies, products, and methodologies
- Experience with log analysis and error debugging.
- Ability to multi-task and prioritize effectively while handling urgent issues.
- Experience with web technologies and scripting languages - nice to have
- Fantastic spoken and written English
- Must be legally eligible to work in Canada
Journal
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