Technical Support Specialist

Dentons is designed to be different. Our Firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2026); Canada’s Top Employers for Young People (2026), and Canada’s Best Diversity Employers (2026).

This role is an opportunity for you to join Canada’s Global Law Firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

POSITION SUMMARY

Dentons Canada LLP is currently recruiting for a Technical Support Specialist for our Vancouver office. The Technical Support Specialist provides world-class client service and technical support and plays a critical role in supporting our clients' IT needs with a white-glove approach. As the primary onsite IT contact for the Vancouver office, the role partners with firm-wide IT teams and local office leadership to support effective technology service delivery. The position reports directly to the Technical Support Lead.

RESPONSIBILITIES

• Provide a full range of IT support, including Windows 11, Microsoft 365, iManage and mobile devices, in line with service excellence and global standards for users in the Vancouver office.
• Respond to support needs, inquiries and requests promptly and professionally.
• Follow through on assignments and issues affecting firm members and internal clients.
• Perform software and hardware installation and support.
• Track incidents, resolve service desk tickets and meet established service level agreements for the Vancouver office.
• Monitor and manage incident queues to achieve established service levels and response targets.
• Manage competing priorities while diagnosing and resolving complex technical issues.
• Serve as the primary point of contact for technology support and escalations in the Vancouver office, collaborating with firm-wide IT teams, IT Client Services management and local Office Management as required.
• Act as an escalation point for issues affecting the Vancouver office and coordinate with firm-wide IT teams and Client Services management to facilitate resolution.
• Work closely with local Office Management to support client meetings and audio-visual setups in the Vancouver office.
• Work with the TSS Lead and other IT teams to continually improve the service provided to the Vancouver office.
• Follow Dentons imaging procedures and manage inventory, resources and technology assets for the Vancouver office.
• Assist with and coordinate local office projects requiring IT support, oversee firm-wide IT-directed projects locally, and manage move, add and change requests for the Vancouver office.
• Adhere to all local and regional IT operational standards and procedures.
• Participate in the on-call rotation.
• Perform other duties as assigned to meet the requirements of the position.

EXPERIENCE & QUALIFICATIONS

Required Experience & Qualifications

• 5+ years of End User Support experience.
• Strong oral and written communication and interpersonal skills.
• Ability to provide after-hours emergency support.
• Ability to interact effectively with individuals at all levels across the firm while advocating for user needs and maintaining a client-service focus.
• Willingness to learn new technologies and collaborate with other IT team members to recommend improvements to existing systems.
• Robust knowledge of the Microsoft Office Suite, including Microsoft 365, and Windows 11 operating systems.
• Proficiency in Active Directory.
• Experience with remote access technologies and software.
• Self-directed, independently motivated and able to work effectively with minimal supervision.
• Proficiency in identifying the causes of application errors and resolving them.
• Associate's degree or equivalent experience required.
• Professional communication skills and a strong client-service mindset.
• Fluency in English is required.

Preferred Experience & Qualifications

• French language skills are considered an asset.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

This role is a replacement position.

The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications. Dentons is committed to equitable and competitive compensation. This target range falls within our internal salary ranges, which are based on comparable roles in the external market. We strive to hire, promote, and transfer individuals at the entry point of the range, with consideration given to prior experience, relevant skills, and market conditions.

We recognize that rewarding exceptional talent goes beyond salary. Our comprehensive total rewards package includes inclusive and flexible benefits that support the wellbeing and development of our people. This includes extended health and mental health benefits, paid time off, retirement savings plans, a fitness subsidy, parental leave top-up, and more.

In addition, our learning and development programs—such as mentorship opportunities, employee networks, and leadership development initiatives—are designed to support personal and professional growth.

At Dentons, all candidate screening, assessment, and hiring decisions are made by people. From time to time, we use AI-enabled tools to assist in enhancing our recruitment process and materials; however, these tools do not screen candidates or make hiring decisions.

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada’s Best Diversity Employer’s for 16 consecutive years (2011-2026), as well as one of Canada’s Top Employers for Young People (2026) for the ninth time.

Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at [email protected].