Posted 2 months ago
Technical Support Specialist
@ SOLV4EX Group
Richmond, British Columbia
Overview
SOLV4EX Group, through Discover Energy Systems, is hiring a full-time Technical Support Specialist for its battery management and energy storage products. The role diagnoses electrical and system faults, manages warranty claims, and supports customers, distributors and installers. It is a hybrid role: 3 days a week in the Richmond, BC office and 2 days remote, based in the Lower Mainland. Salary is $78,000 to $94,000 a year plus a bonus of up to 10%.
Pay:
$78,000–$94,000 a year
Responsibilities:
- Provide L1 and L2 phone and email technical support
- Analyze BMS, inverter and monitoring data to find root causes
- Escalate complex Level 3 cases to Engineering, Product and Quality
- Assess warranty eligibility and coordinate RMA logistics
- Train customers, partners and junior technical support staff
Requirements summary:
- 2+ years of hands-on electrical power systems experience
- Working knowledge of AC/DC systems and electrical safety
- Experience with multimeters and clamp meters
- Ability to read schematics and wiring diagrams
- Strong written and verbal communication skills
- Technical diploma or degree in electrical or equivalent experience
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-09-14
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred) |
| Fields of study | Electrical engineering, Electrical technology |
| Perks mentioned | Generous paid time off, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
SOLV4EX Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Canada’s leading battery and energy solutions partner — 100% Canadian owned, coast-to-coast supported.
Full company description
We are 100% Canadian owned and operated and a leader in the distribution of batteries, power management, power conversion, circuit protection and renewable energy products. We’re one of the fastest growing companies in Canada and to stay on top we continue to make substantial investments in infrastructure, leading technologies and superior products. We have a dedicated renewable energy team committed to the planning and execution of custom solar, energy storage and back up power solutions. Our national distribution network of over 20 coast-to-coast warehouse locations allow us to provide our customers with responsive and reliable distribution, unprecedented support and the best backed warranties in Canada. Canadian Energy is a team of honest, humble and hungry people obsessed with providing our customers the best stored and renewable energy solutions. We’re excessively curious, passionately Canadian and relentlessly supportive. Our relentless pursuit is to grow our business by helping our customers grow theirs. For more information, please visit www.CDNRG.com.
- LinkedIn followers
- 6,178
- People associated on LinkedIn
- 156
- Reported office locations
- 107-10550 42 Street SE, Calgary, Alberta T2C 5C7, CA
- Business categories
- Environmental Consulting
- Solar
- Renewable Energy
- Energy
- Battery
- Other recorded names
- SOLV4EX Group
- Canadian Energy
- Specialties
- solar
- batteries
- inverters
- power conversion
- circuit protection
- marketing
- energy storage
- stored energy
- DC power solutions
- renewable energy solutions
- power management
- wind
- geothermal
- training
- rv solar
- marine solar
- off grid solutions
- battery chargers
- battery testers
- and SEM
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are 100% Canadian owned and operated and a leader in the distribution of batteries, power management, power conversion, circuit protection and renewable energy products. We’re one of the fastest growing companies in Canada and to stay on top we continue to make substantial investments in infrastructure, leading technologies and superior products. We have a dedicated renewable energy team committed to the…
| Field | Value |
|---|---|
| Industry | Renewable Energy Semiconductor Manufacturing |
| Company size | 51-200 employees |
| Headquarters | Calgary, Alberta |
| Organization type | Privately Held |
| Year founded | 1987 |
| Specialties | solarbatteriesinverterspower conversioncircuit protectionmarketingenergy storagestored energyDC power solutionsrenewable energy solutions |
| Open jobs on Jobsy | 10 |
| View page |
Company Overview:
Discover Energy Systems (DES) is a fast-paced, high-growth energy storage solutions company that spun off from a 75-year-old industry leader. Our organization delivers safe, reliable, high-performance solutions for residential and commercial lithium solar energy storage applications. With ambitious goals to quadruple revenue over the next four years, DES is shaping the future of energy storage through innovation, precision, and strong customer relationships. If you're energized by execution, passionate about renewable energy, and excited by the chance to grow with a dynamic company that’s shaping the future of clean energy, apply today! Check out our website here: Discover Energy Systems
Position Overview:
Discover Energy Systems (DES) is seeking a Technical Support Specialist to provide advanced technical support for its battery management and energy storage solutions. This customer-facing role involves diagnosing electrical and system-level issues, resolving technical problems, managing warranty claims, and supporting customers, distributors, and installers.
The ideal candidate brings hands-on experience with electrical power systems, including installation, commissioning, diagnostics, and troubleshooting, combined with strong problem-solving and customer communication skills. Experience with lithium battery or energy storage systems is an asset.
Role Responsibilities:
- Technical Support – Provide L1 and L2 (Level 1 and 2) technical support via phone and email, diagnosing electrical, configuration, communication, and performance issues.
- Root Cause Analysis – Analyze BMS, inverter, and monitoring data to identify faults and determine root causes.
- Case Escalation – Coordinate complex cases (Level 3) with Engineering, Product, and Quality teams, providing diagnostic findings, measurements, logs, and supporting documentation while maintaining case ownership through resolution.
- Warranty & RMA – Assess warranty eligibility, distinguish product defects from installation errors, and coordinate claims and replacement logistics with Customer Operations.
- Customer Communication – Provide clear, timely updates, explain technical findings, and manage expectations throughout case resolution.
- Training & Enablement – Support customer and channel partner training, installation best practices, and guidance for junior Technical Support Representatives.
- Documentation – Record customer interactions, troubleshooting, and resolutions in HubSpot. Contribute to knowledge base articles, service manuals, and support procedures.
- Continuous Improvement – Provide feedback to Engineering, Product, and Quality teams to improve product reliability and service processes.
Qualifications:
- Electrical Experience – 2+ years of hands-on experience with electrical power systems, power electronics, or related industrial electrical equipment, including installation, commissioning, maintenance, or troubleshooting.
- Electrical Fundamentals – Working knowledge of AC/DC electrical systems, circuits, voltage, current, power, and electrical safety.
- Diagnostic Skills – Experience using multimeters, clamp meters, and electrical test equipment to diagnose electrical faults.
- Troubleshooting – Ability to interpret electrical schematics and wiring diagrams, isolate faults, and troubleshoot system installation, configuration, and integration issues.
- Software – Working knowledge of Microsoft Office, technical documentation tools, and CRM/ticketing systems.
- Customer Experience & Communication – Experience interacting directly with customers, explaining technical issues, and guiding troubleshooting. Strong written and verbal communication skills.
- Education – Technical diploma or degree in electrical or a related field, or equivalent relevant technical experience.
Preferred Qualifications:
- Experience with solar/PV, inverters, UPS systems, battery energy storage systems (BESS), BMS, or industrial power conversion equipment.
- Familiarity with firmware, diagnostic software, or communication protocols such as CAN bus, Modbus, or RS485.
- Technical support or field service experience.
Location:
- Candidates must be located in the Lower Mainland.
- Hybrid work schedule: 3 days per week in the Richmond, BC office and 2 days per week remote.
Compensation & Benefits:
- Salary Range – $78,000–$94,000 annually, commensurate with experience and qualifications.
- Bonus – Eligible for an annual performance bonus of up to 10% of base salary.
- Benefits – Standard company benefits, including health, dental, and vision insurance, paid vacation, and other applicable employee programs.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.