Posted 28 days ago
Technical Support Specialist
@ ShipTime Inc.
Oakville, Ontario
Overview
ShipTime Inc. is hiring a Technical Support Specialist to troubleshoot its SaaS shipping and eCommerce platform, carrier connections and API integrations, and to provide internal IT support. The role is hybrid, full-time, with a salary of $50,000 to $60,000 CAD per year.
Pay:
$50,000–$60,000 a year
Responsibilities:
- Investigate and resolve escalated technical support tickets
- Diagnose platform, carrier and API integration issues
- Manage internal IT inventory and employee device provisioning
- Provide hardware, software and workstation troubleshooting
- Create troubleshooting guides and knowledge base articles
Requirements summary:
- 2 to 5 years in technical support roles
- Experience supporting SaaS or web applications
- Understanding of REST APIs, JSON and HTTP
- Familiarity with Shopify or WooCommerce
- Excellent English and French communication skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · rippling
- Employer posting date
- 2026-10-09
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Generous paid time off, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
ShipTime Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Helping businesses ship local, national, and global with free tools, eCommerce integrations, & discounted parcel & LTL.
Full company description
ShipTime is a shipping platform built to help businesses reduce costs, simplify fulfillment, and Ship Smarter. Designed for both business and personal shippers, ShipTime brings discounted courier rates, powerful tools, and eCommerce integrations together in one place. Users can compare rates from top national and international couriers in seconds for parcels, envelopes, and LTL freight. Whether shipping locally, across Canada, or internationally, ShipTime provides clear pricing, reliable delivery options, and flexible services to support everyday shipping or seasonal volume. ShipTime is free to use and includes many tools that help businesses work more efficiently. For example, eCommerce integrations with Shopify, WooCommerce, BigCommerce, and more allow automatic order syncing and real time rates at checkout. Customizable Branded Tracking pages help keep customers informed while maintaining a consistent brand experience. Shipping insurance is available at discounted rates with fast claims resolution, and LTL freight users benefit from expanded carrier options and higher coverage limits. Every ShipTime user has access to bilingual Heroic Support™, available by phone, live chat, or email. Whether it’s choosing the right service, managing cross border shipments, or navigating platform tools, the team is ready to help. ShipTime supports businesses of all sizes with the tools, savings, and reliability needed to Ship Smarter every day.
- LinkedIn followers
- 1,099
- People associated on LinkedIn
- 31
- Reported office locations
- 700 Dorval, Unit 700, Oakville, Ontario L6K 3V3, CA
- Other recorded names
- ShipTime
- Specialties
- Shipping
- Freight
- LTL
- Courier
- eCommerce
- startups
- parcel delivery
- international shipping
- same day delivery
- business shipping
- and personal shipping
- Profile identifies a recruitment agency
- No
ShipTime is a shipping platform built to help businesses reduce costs, simplify fulfillment, and Ship Smarter. Designed for both business and personal shippers, ShipTime brings discounted courier rates, powerful tools, and eCommerce integrations together in one place. Users can compare rates from top national and international couriers in seconds for parcels, envelopes, and LTL freight. Whether shipping locally…
| Field | Value |
|---|---|
| Industry | Freight and Package Transportation |
| Company size | 11-50 employees |
| Headquarters | Oakville, Ontario |
| Organization type | Public Company |
| Year founded | 2008 |
| Specialties | ShippingFreightLTLCouriereCommercestartupsparcel deliveryinternational shippingsame day deliverybusiness shipping |
| Open jobs on Jobsy | 3 |
| View page |
ShipTime & Paid Inc. are innovative SaaS companies that empower small and medium-sized businesses across North America with an all-in-one platform for eCommerce, payment processing, and shipping. Our integrated solutions help businesses streamline operations, reduce costs, and grow with confidence.
Through our ShipTime platform, we provide access to preferred shipping rates from leading carriers, including DHL, FedEx, and Purolator, and partner with trusted organizations such as Costco and CFIB to deliver smart, cost-effective shipping solutions. Together, we're transforming the way businesses manage their online presence, payments, and fulfillment.
As a key member of our team, you’ll be working within a fast-growing, fun technology company that provides an inspiring environment, a positive culture, and great people! This role combines customer-facing technical support, troubleshooting of our SaaS platform and integrations, and internal IT support.
Key Responsibilities:
- Work closely with our Heroic Support team to investigate, troubleshoot, and resolve escalated technical issues.
- Take ownership of support tickets from initial investigation through resolution, ensuring timely follow-up and clear communication.
- Independently diagnose issues involving our platform, carrier connections, APIs, and eCommerce integrations.
- Analyze application logs, API requests/responses, and system behaviour to identify root causes before escalating to Development when necessary.
- Assist customers and developers through technical calls with API connections, plugins, and integrations.
- Manage internal IT inventory, company devices, and equipment provisioning for employee onboarding and offboarding.
- Provide general internal IT support, including hardware, software, and workstation troubleshooting.
- Utilize GitHub, AI tools, and technical documentation to research issues, improve workflows, and collaborate with Development.
- Create and maintain troubleshooting guides, technical documentation, and knowledge base articles.
- Identify recurring issues and proactively recommend improvements to support processes and the customer experience.
Qualifications:
- Strong technical troubleshooting and analytical skills, with a demonstrated ability to independently research and solve problems.
- Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- Experience supporting SaaS platforms, web applications, or other software-based products.
- Familiarity with eCommerce platforms such as Shopify and WooCommerce.
- Understanding of REST APIs, JSON, HTTP requests, and common integration issues.
- Familiarity with GitHub and AI-powered tools such as ChatGPT, GitHub Copilot, or similar solutions.
- General knowledge of computer hardware, operating systems, and IT troubleshooting.
- Strong organizational skills, attention to detail, and the ability to manage competing priorities.
- A proactive, accountable, and resourceful mindset, with the initiative to investigate unfamiliar issues and see them through to resolution.
Skills:
- 2-5 years experience in Technical Support related roles
- Excellent English and French verbal and written communication skills
- Experience with SQL, including querying and investigating database records.
- Familiarity with Java, JavaScript, HTML/CSS, or other programming languages.
- Experience with Postman, application logs, or API troubleshooting tools.
- Experience with IT asset management, equipment provisioning, or employee onboarding/offboarding.
- Experience with HubSpot, Zendesk, Freshdesk, or similar ticketing platforms.
- Experience in shipping, logistics, or eCommerce technology.
What we offer:
- We’re in this together - our success relies on working together as a team with other departments and we promote a highly supportive and respectful environment
- FUN! - You’ll have the opportunity to work each day with fun, passionate individuals. Whether it’s a summer outing or friendly competitive contests there’s always a company event on-going.
- Engage with customers and partners from across the country, spanning many industries.
Benefits:
- Full benefits package (vision, dental, etc.)
- Paid Vacation Time
- Company Events
- On-site parking
About the role
Job Type: Full-Time
Salary: $50,000-60,000 CAD/year
Remote Work: Hybrid
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