Posted 11 hours ago
Technical Support Specialist, Helpdesk
@ Defence Construction Canada
Ontario
Overview
Defence Construction Canada is hiring a Technical Support Specialist for its Helpdesk to provide IT support to all staff across laptops, desktops, printers, software, networks, email, servers and mobile devices. The role includes software deployment and patching, hardware procurement and ad hoc reporting, with occasional travel and a typical office environment. The posting states a generous benefits package valued at 25 to 30% of salary.
Responsibilities:
- Respond to IT queries by ticket, phone or walk-in
- Support Systems Specialist on firewalls, servers and networks
- Analyze and develop Intune software baselines and images
- Deploy software, apply patches and procure hardware
- Create ad hoc reports and manage risk
Requirements summary:
- College diploma in computer science or Microsoft Certified Network Engineer
- Two years of relevant experience or equivalent
- Knowledge of Microsoft programs and network administration
- Project and risk management principles
- Ability to write end-user instructions
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · tbe
- Employer posting date
- 2026-11-06
- First seen by our source
- 2026-10-28
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 2+ years |
| Travel | air: minimal · ground: minimal |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Licences & certifications | Microsoft Certified Network Engineer |
| Education | College diploma (required) |
| Fields of study | Computer science |
| Perks mentioned | Generous paid time off, Generous parental leave, Retirement plan, Wellness, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Defence Construction Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Defence Construction Canada (DCC) is a Crown corporation that provides innovative and cost-effective contracting, construction contract management, infrastructure and environmental services, and lifecycle support for Canada’s defence requirements. It has two primary Client-Partners: the Infrastructure and Environment (IE) community at the Department of National Defence (DND), and the Communications Security Establishment. The Corporation also provides services to Shared Services Canada related to the expansion of the enterprise data centre at Canadian Forces Base Borden. From project needs planning to facility decommissioning, DCC’s work covers a broad spectrum of activities. DCC’s resources are divided among five service lines: •Contract Management Services •Environmental Services •Project and Program Management Services •Real Property Management Services Stay connected @dcc_cdc facebook.com/dcc.cdc
- LinkedIn followers
- 31,413
- People associated on LinkedIn
- 1,395
- Reported office locations
- 350 Albert Street, 19th floor, Ottawa, Ontario K1R 1A4, CA
- Business categories
- Construction
- Project Management
- Property Management
- Other recorded names
- Defence Construction Canada
- Specialties
- Construction Services
- Contract Services
- Environmental Services
- Project and Program Management Services
- and Real Property Management Services
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Defence Construction Canada (DCC) is a Crown corporation that provides innovative and cost-effective contracting, construction contract management, infrastructure and environmental services, and lifecycle support for Canada’s defence requirements. It has two primary Client-Partners: the Infrastructure and Environment (IE) community at the Department of National Defence (DND), and the Communications Security…
| Field | Value |
|---|---|
| Industry | Construction |
| Company size | 1,001-5,000 employees |
| Headquarters | Ottawa, Ontario |
| Organization type | Government Agency |
| Year founded | 1951 |
| Specialties | Construction ServicesContract ServicesEnvironmental ServicesProject and Program Management Servicesand Real Property Management Services |
| Open jobs on Jobsy | 113 |
| View page |
The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing devices. The incumbent also provides support to the Technical Specialist, Information Technology.
KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary
- Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk
- Support the Systems Specialist with respect to firewalls, servers and network issues
- Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
- Ensure quality standards are met, in line with corporate expectations
Other
- Perform research to remain aware of technological changes and recommend areas for improvement
- Work on projects resulting from research or work on assigned projects
- Analyze, investigate and develop software baselines and images for laptops and desktops using Microsoft Intune
- Create ad hoc reports
- Manage risk
- Other duties as assigned
SKILLS
General and Specific Knowledge
- Best practices, methods, trends and legislation in IT
- Network administration and Microsoft programs
- Project and risk management principles
Formal Education and/or Certification(s) and Experience
- Minimum: college diploma in computer science and/or Microsoft Certified Network Engineer certification with two years’ relevant experience, or the equivalent
Abilities
- Use computer programs to develop documents and access databases
- Write end-user instructions
- Apply project and risk management techniques
DEVELOPMENT AND LEADERSHIP
- Provide functional advice and guidance to employees
WORKING CONDITIONS
• Typical office environment with occasional travel
Check out your benefits
Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.
Your package includes:
Health and Wellness
- 100% employer-paid annual sick leave, and health and dental premiums
- $400 wellness allowance to help cover expenses such as a gym membership
- $2,500 for mental health services on top of regular $2,500 paramedical coverage
- Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans
Home and Family
- Life, accidental-death, and short-term disability insurance
- Enhanced inConfidence employee and family assistance program
- Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
- Flexible workplace options, including $400 allowance every two years, to support working from home
Leave and Retirement
- Public-service pension
- Comprehensive vacation and other paid-leave plans, along with enhanced travel benefits coverage
Journal
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