Posted 66 months ago
Technician, Field Service
@ AVI-SPL Brand
Montréal, Quebec
Overview
AVI-SPL is hiring a full-time Field Service Technician to support customers at on-site locations, working with the Global Helpdesk to restore audiovisual systems and deliver good customer service. The role involves installation, preventative maintenance, troubleshooting and end-user training, with 40 hours per week Monday to Friday plus flexibility for after-hours and weekend work and occasional driving to client sites.
Responsibilities:
- Perform preventative maintenance and repairs at client sites
- Install control programs, firmware and networked devices
- Set up and troubleshoot video codecs and teleconferencing systems
- Train end users and next-level service technicians
- Complete accurate job documentation
Requirements summary:
- 1 to 3 years audiovisual integration experience preferred
- Valid driver's licence with clean driving abstract
- Ability to use hand and power tools safely
- Ability to solder and crimp connectors
- Knowledge of audio, video and control signal flow
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2021-06-09
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | day, evening |
| Travel | air: none · ground: moderate |
| Work setting | Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 60 lb · computer moderate |
| Languages | English |
| Licences & certifications | Avixa CTS, AMX Intro to Networking for AV Professionals, Crestron Professional Installation, Extron AV Associate Certification |
| Driver’s licence | required |
| Background checks | driving record |
| Education | High school (preferred), College diploma (preferred) |
| Fields of study | Electronics |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AVI-SPL Brand
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Transforming how people and technology connect to shape a more human work experience.
Full company description
At AVI-SPL, we go beyond technology; we empower the human experience at work. As the world's largest AV/UC integrator and digital solutions leader, we collaborate with organizations globally, including 80% of Fortune 100 companies, to redefine collaboration, elevate experiences, and unlock business value. With a team of over 4,300 experts worldwide, we create user-friendly, scalable, and people-centric solutions. Join us on this transformative journey to empower people to work smarter and live better, making work more efficient – and also more meaningful.
- LinkedIn followers
- 126,095
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- 4,190
- Reported office locations
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- 6949 Appling Farms Pkwy, Suite 101, Memphis, Tennessee 38133, US
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- 4120 S 500 W, Suite A, Salt Lake City, Utah 84123, US
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- 80 Gough Rd, Markham, Ontario L3R 6E8, CA
- 883 Boyd Ave, Ottawa, Ontario K2A 2E2, CA
- 601 Rue McCaffrey, Montreal, Quebec H4T 1N3, CA
- 1050 Boulevard Wilfrid-Hamel, Québec, Quebec G1M 2S3, CA
- 219 Wheeler St, #2, Saskatoon, Saskatchewan S7P 0A4, CA
- 1345 Waverley St, Winnipeg, Manitoba R3T 5Y6, CA
- Other recorded names
- AVI-SPL
- Specialties
- AV Systems Integration
- Video Communications
- Video Conferencing
- Telepresence
- Design/Build
- Control Rooms
- Security
- Digital Signage
- Collaboration Solutions
- Video
- Unified Communications
- Onsite Support
- AV/IT
- Cloud-based services
- Managed Services
- Audio
- Digital solutions
- Workplace technology
- experience technolgy
- audio visual
- voice calling
- and contact centers
- Profile identifies a recruitment agency
- No
At AVI-SPL, we go beyond technology; we empower the human experience at work. As the world's largest AV/UC integrator and digital solutions leader, we collaborate with organizations globally, including 80% of Fortune 100 companies, to redefine collaboration, elevate experiences, and unlock business value. With a team of over 4,300 experts worldwide, we create user-friendly, scalable, and people-centric solutions…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 1,001-5,000 employees |
| Headquarters | Tampa, FL |
| Organization type | Privately Held |
| Year founded | 1979 |
| Specialties | AV Systems IntegrationVideo CommunicationsVideo ConferencingTelepresenceDesign/BuildControl RoomsSecurityDigital SignageCollaboration SolutionsVideo |
| Open jobs on Jobsy | 31 |
| View page |
Job Summary
The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience.
Essential Duties and Responsibilities
• Read and interpret electronic schematics and architectural blueprints
• Perform preventative maintenance visits to help maintain a stable client-based system
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans
• Take responsibility to accurately complete job documentation as needed
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
• Field service support of networked devices (Routers, IP Protocols, etc.)
• Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projectors and hanging ceiling mounts
• Provide necessary training and support for next level service technicians
• Provide end-user client training as needed
• Adhere to and understand health and safety standards for all phases of the job
• Setup and troubleshoot various video codecs/video teleconferencing systems
• Travel to various job sites required
Other duties assigned as needed
Skills and Abilities
• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Ability to manage small to medium projects
• Ability to solder & crimp connectors
• Valid Driver’s License and a clean Driver's Abstract that meets AVI-SPL driving standards
Education and/or Experience
• Minimum of 1 – 3 years of audiovisual integration experience preferred
• Formal education in Electronics or related field preferred
• Minimum of a High School Diploma or equivalent preferred
• Preferred external training:
o Avixa (InfoComm) Quick Start to the Audio-Visual Industry
o Avixa (InfoComm) CTS General Certification
o AMX Intro to Networking for AV Professionals
o Crestron Professional Installation
o Extron AV Associate Certification
Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.
Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
Direct Reports
• This position does not have direct reports
Work Hours
40 hours - Mon – Fri, be flexible to work after hours and weekends when required.
AVI-SPL reserves the right to alter work hours and work location as deems necessary.
AVI-SPL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, or provincial Human Rights law
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