Telephone Triage Registered Nurse

We are looking for Registered Nurses to provide telehealth triage and health information to patients across Ontario. This is a virtual position, where you will practice from your home, providing high quality assessment, comfort, and care to those in need through phone and other virtual channels. Join us at SE Health and help us make an impact on the lives of all Ontarians.

Why join our team?

• Competitive Total Rewards: So much more than a paycheque! Enjoy comprehensive benefits, pension, on-demand pay, car loan support, supportive housing and exclusive staff perks.
• Growth That Meets Your Ambition: Build your skills with education bursaries, tuition support, ongoing training and mentorship. Our leadership team is available 24/7 to help you practice to full scope and deliver excellent care. With diverse roles and locations across Canada, you’ll have opportunities to explore new career paths or move into support and leadership positions.
• Innovative: At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.
• Purpose & Impact: Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Manage your life: At SE, you'll have the flexibility and support to deliver exceptional client care while maintaining your personal well-being, professional development, and career goals.
• Subsidized RNAO & RPNAO memberships

KEY RESPONSIBILITIES

• Performs duties consistent and within the scope of Registered Nursing practice, using a patient-centered, compassionate, and empathetic approach
• Exercises clinical judgment in combination with utilization of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients.
• Promptly completes confidential medical records as per documentation standards.
• Uses decision support software to guide clinical decisions; and uses own sound clinical judgment to make final decisions and recommendations to patients using a variety of virtually-enabled communication channels (I.e. phone, computer, etc.)
• Communicates professionally; providing clear and concise information/direction to patients, and with all members of the healthcare team
• Participates and completes ongoing trainings and continuous quality improvement projects as required.

REQUIREMENTS:

• Registered Nurse in good standings with the CNO
• Must reside in Ontario
• Minimum 2 years of Registered Nurse experience in recent triage and/or clinical experience in areas such as ER, mental health/psychiatry, behavioral health, ICU, acute care.
• Strong listening and assessment skills; with an aligned ability ask good questions, to remain empathetic and calm in stressful and/or emotionally charged situations, and to respectfully communicate with a diverse patient population.
• Exceptional customer service, communication, computer, and software skills are required
• Ability to self-direct and self-organize, and to accurately record required information/details are a must have
• Ability to work shift work including evening, overnight, and weekend hours
• Variety of scheduling rotation options to choose from: FT, shift length. Rotation repeats providing predictability for planning.
• Ability to trade shifts with or give away to peers available.
• Able to work independently as well as part of a team, with excellent verbal and written skills is required
• Excellent organizational skills
• Well-developed interpersonal and customer service skills, to effectively communicate with clients
• Effective problem-solving and conflict management skills
• This is a physically demanding position and requires hand, arm and shoulder dexterity, sensory ability, standing, sitting and frequent movement

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [email protected].

DEIA: At SE Health, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace where everyone feels respected, valued, and empowered to contribute and succeed.

AI and compensation details:

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new position. The pay range is $36.00 - $40.00 per hour based on experience.

Please apply online [email protected]