Tenancy Coordinator

Job Description

Hi. We’re Trellis.

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential.

Our Values

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.

• Courage: We willingly embrace growth, and don’t see it as optional
• Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported
• Learning: We choose to grow through uncertainty, even when the status quo feels easier
• Impact: We go beyond what seems doable and prove that growth is possible.

Our Commitments

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

The Role: Tenancy Coordinator (Full Time, 37.5 Hours per week)

The Tenancy Coordinator is the operational steward of Trellis’s apartment buildings – the primary point of contact for tenants from move-in to move-out, carrying landlord responsibility with both professionalism and genuine care.

You won’t be tied to one building. Tenancy Coordinators are a cross-building team, trained to work across all Trellis housing sites, and operating as one apartment team. This is property management with roots – where maintaining a building is inseparable from helping someone flourish.

This position is a 37.5-hour work week. A set rotation with a mix of shifts 9am-5pm and 5pm-1am.

What You’ll Do

• Build trusting, trauma-informed, respectful relationships with tenants – meeting people where they are so they feel supported, stay housed, and have the stability to grow.
• Collaborate with Case Managers, Housing Liaisons, and other program teams – sharing information within clear role boundaries so tenants experience seamless, wraparound support.
• Manage tenancies end-to-end: viewings, leases, renewals, and move-in / move-out inspections under Alberta’s RTA.
• Uphold and clearly communicate tenant rights, ensuring fair process, proper notice, and respectful treatment.
• Coordinate property maintenance – triaging requests and following work through to completion with Facilities and partners.
• Oversee general property upkeep and cleaning of common areas, and keep on-site staff spaces clean, organized, and safe.
• Coordinate unit cleaning and turnover after move-out so units are Rent Ready before relisting.
• Champion safety through routine walk-throughs, prompt hazard response, and emergency coordination.
• Track rent, issue notices, and conduct monthly Health & Safety Checks.
• Work across all buildings as one team – sharing receiving apartment calls, cross-training, and stepping in wherever needed.
• Other duties as they arise – we're always growing.

Knowledge & Experience

• Education: A degree or diploma in Human Services. Completion of a property management certificate or relevant coursework (not required but valued). Equivalencies based on experience will be considered.
• Experience: Minimum 2 years of experience in housing, residential property operations, social services, or a related field. Experience working with people and families experiencing housing instability or complex needs is a strong asset.
• Knowledge of Alberta's Residential Tenancies Act (RTA).
• Strong communication skills – clear, direct, and compassionate in all interactions, written and verbal.
• Organized and detail-oriented; able to manage multiple buildings, files, and timelines simultaneously.
• Comfortable with digital tools including Microsoft 365 (SharePoint, OneNote, Outlook, Excel) and Adobe Sign.
• Cultural humility and a genuine openness to learning – including a commitment to Truth and Reconciliation and to growing in this area over time.
• A trauma-informed and recovery-oriented approach to working with tenants – understanding the difference between compliance and connection and knowing when both matters.
• Self-directed and able to work independently across multiple sites, while being a genuine team player.
• Commitment to Trellis's values of Courage, Empathy, Learning, and Impact in every aspect of the role.

Mandatory Requirements

• Valid driver's licence, current Driver's Abstract, and a reliable personal vehicle
• Current Standard First Aid and CPR certification (required prior to commencement)
• Clear Criminal Record Check including Vulnerable Sector Check
• Clear Child Intervention Record Check (IRC)

Reporting Relationship

Join Our Team

The resounding impact we have on individuals and communities is thanks to our network of passionate, open-minded, and dedicated staff who are committed to the work they do every day. We're always growing and we're looking for passionate people who want to grow with us – people who are eager to make an impact while continuing to develop their expertise.

We appreciate your interest and thank all who apply, but only those selected for an interview will be contacted.