Tenant Relations Specialist

Job Purpose

The Tenant Relations Specialist coordinates and provides tenant related services to participants and landlords associated with Stella’s Circle Housing Services Division and within Stella’s Circle owned and operated units.

Duties and Responsibilities

• Works effectively with those who have issues with homelessness, mental health and addictions.
• Works with the Supportive Housing Team to assist tenants in maintaining their units.
• Works with community partners as required.
• Facilitates rent collection in coordination with participants, their funding sources, and landlords. (Specifically, Department of Advanced Education Skills and Labour and Newfoundland and Labrador Housing.)
• Coordinates with Newfoundland and Labrador Housing surrounding the implementation of rent supplements through the Complex Needs Rent Supplement Program.
• Initiates the placement of tenants into units, and assists in resolving outstanding issues tenants or other landlords may have, while keeping with established policies and procedures.
• Provides crisis intervention, conflict resolution, counselling, and meeting facilitation with tenants and landlords regarding housing related issues.
• Seeks out and develops private landlord market for potential apartment rentals.
• Organizes, develops, and facilitates groups regarding Landlord and Tenant Education and Eviction Prevention.
• Provides support and education to private landlords who rent to Stella’s Circle participants and for those who visit the Brian Martin Resource Center.
• Implements an Eviction Prevention Program – providing direct support to tenants regarding housing retention, mediation, conflict resolution.
• Presents publicly regarding about the services provided by the Housing Services Division to both the community and to other service providers.
• Develops a database of community resources, service programs and opportunities.

Qualifications

• Post-secondary degree or diploma in the social sciences field.
• Have a minimum of 5 years’ experience in a housing related field.

• Experience working with people who are homeless, have mental health issues, substance abuse issues and who face extreme barriers.
• An understanding of relevant legislation, policies and procedures
• Proficient written and oral communication skills.

• Strong interpersonal skills while being able to work independently.
• Strong organizational skills with the ability to multi-task and to prioritize work.
• Attention to detail and problem solving skills.
• Ability to work under deadlines with frequent interruptions.
• Strong assessment skills relating to participants and the ability to determine when interventions are required.
• Understanding of, and a commitment to, a relationship-based approach to work.
• Demonstrated ability to work within a team setting.

• Strong computer skills including the ability to operate spreadsheets and word-processing programs.

• First Aid training and Suicide Intervention training is also required.
• Valid driver’s license required, access to a reliable vehicle and insurable on the company vehicles.
• Criminal Record Check with Vulnerable Sector Check.
• Reliability Status with the Public Services and Procurement Canada.

The Details

This is a full time contract position until November 30, 2029. The hourly rate for this position is $30.65 - $33.16. Stella's Circle offers health and dental, long term disability insurance, life insurance, matching RRSP plan, birthday leave, sick leave, personal leave and three weeks' vacaiton.

Please send your cover letter and resume by November 20th, 2026.