Posted 6 months ago
Ticket Usher
@ Casino Rama Resort
Rama, Ontario
Overview
Gateway is hiring a part-time Ticket Usher at Casino Rama Resort's entertainment complex. The role seats and assists patrons, validates tickets, and handles customer concerns and crowd control. The posting states a start rate of $17.95 rising to $18.65 after one year.
Responsibilities:
- Greet patrons and check ticket validity
- Seat patrons efficiently and in an orderly manner
- Respond to customer inquiries and concerns
- Assist patrons during emergencies
- Participate in crowd control as needed
Requirements summary:
- Previous ticket usher or similar experience (asset)
- Entertainment experience preferred
- Excellent communication and organizational skills
- Flexible to work all shifts
- Ability to handle high volume and fast-paced environment
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- 2026-05-11
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Client sites |
| Position | Mostly standing |
| Physical demands | physical moderate · lift 25 lb · computer low |
| Languages | English |
| Perks mentioned | Retirement plan, Employee discount, Wellness, Free or discounted meals, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Casino Rama Resort
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Over 7,200 employees & 31 gaming properties
Full company description
Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands. This has dramatically improved the gaming customer experience and also attracts new gaming and restaurant customers. Some of Gateway's proprietary brands include Grand Villa Casino, Cascades Casino, Starlight Casino, Playtime Casino, Match Eatery & Public House, Atlas Steak + Fish and Chow Lucky Noodle Bar. In 2022, Gateway celebrated 30 years in the business of gaming and entertainment in Canada. The Gateway to Your Future starts with us. Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy. #mygatewaylife Explore our job opportunities at: http://www.gatewaycasinos.com/careers/
- LinkedIn followers
- 13,294
- People associated on LinkedIn
- 1,455
- Reported office locations
- 4331Dominion Street, Burnaby, BC V5G 1C7, CA
- Business categories
- Gambling
- Casino
- Other recorded names
- Casino Rama Resort
- Lake City Casino
- Starlight Casino
- Gateway Casinos
- Chances
- Cascades Casino
- Playtime Casino
- Gateway Casinos and Entertainment Limited
- Profile identifies a recruitment agency
- No
- Reported total investment
- 224,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel…
| Field | Value |
|---|---|
| Industry | Gambling Facilities and Casinos |
| Company size | 5,001-10,000 employees |
| Headquarters | Burnaby, BC |
| Organization type | Privately Held |
| Open jobs on Jobsy | 39 |
| View page |
Job Type: Part-Time
Wages: Start Rate: $17.95; 1 Year Rate: $18.65
The Gateway to Your Future
Gateway is seeking a Ticket Usher who delivers an exceptional customer service excellence in seating and assisting patrons in our entertainment complex. If you want to be an integral part of the Entertainment Centre team and thrive in a growth-friendly environment, Gateway wants to hear from you.
We Provide
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities
Key Responsibilities
- Greets patrons and employ exceptional customer service skills.
- Provides direction and check ticket validity using handheld palm pilot.
- Seats patrons in an efficient and orderly manner.
- Responds to customer inquiries and concerns.
- Ensures adherence to departmental and company policies and procedures, including the ability to work closely with Security.
- In the event of an emergency, assists patrons in a safe and organized manner.
- Participates in crowd control duties as needed.
- Position can be physically demanding and includes climbing stairs, standing for an entire shift and moving items up to 25 lbs. in weight.
What You Bring
- Previous ticket usher or similar experience considered an asset.
- Previous experience in an entertainment capacity preferred (i.e. theatre, concert venues, etc.).
- Able to deal with customer concerns in a courteous and timely manner.
- Excellent communication and organizational skills
- Flexible to work all shifts as required.
- Ability to handle high volume and a fast-paced environment.
Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com. See for yourself what it’s like to be on a team that values your vision, skill and energy.
Apply Now!
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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.
This job posting is for an existing vacancy.
Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.
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