Posted 3 months ago
Ticketing & Service Ambassador
@ Calgary Sports and Entertainment
Calgary, Alberta
Overview
Calgary Sports and Entertainment Corporation is hiring a part-time Ticketing and Service Ambassador to welcome fans, process ticket requests and support mobile ticketing at its Calgary venues. The role involves event-driven hours including nights, weekends and holidays. The posting states it stays open until suitable candidates are found.
Responsibilities:
- Welcome fans and season ticket members at venues
- Process ticket requests by phone, email and in person
- Provide mobile ticket support
- Answer questions about venues and events
- Contribute to game-day promotions and events
Requirements summary:
- High school diploma required
- Post-secondary education an asset
- Customer service experience preferred
- Ability to guide fans through ticketing apps and website
- Flexible event-driven schedule including nights, weekends and holidays
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-08-12
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-18
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Education | High school (required), College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Calgary Sports and Entertainment
| Field | Value |
|---|---|
| Open jobs on Jobsy | 84 |
At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!
THE POSITION
Are you tech-savvy with a knack for customer service? Do you thrive on helping others with a positive and energetic attitude? Calgary Sports and Entertainment Corporation is currently seeking Ticketing and Service Ambassadors. In this role, you'll handle fan inquiries, process ticket requests, and create a positive first impression through personalized customer service. Strong interpersonal skills and technical know-how are essential for success in this position.
KEY ACCOUNTABILITIES
- Welcome fans and season ticket members at Scotiabank Saddledome and McMahon Stadium.
- Provide mobile ticket support for fans and season ticket members.
- Efficiently process ticket requests via phone, email, and in-person interactions.
- Resolve client conflicts with efficiency and professionalism.
- Operate the Ticketmaster mobile ticketing system.
- Answer questions about our venues, games, concerts, and special season ticket member events.
- Contribute to game-day promotions and events.
- Assist with office administration tasks.
- Actively participate in our CSEC safety program.
- Perform any other duties as assigned.
THE INDIVIDUAL
The ideal candidate is a detail-oriented, proactive self-starter eager to excel in the sports industry. They aspire to grow within the role and the organization, demonstrating initiative and a commitment to excellence.
- High School Diploma Required, with post-secondary education considered an asset.
- Strong critical thinking skills and the ability to address fan questions and issues.
- Preferred customer service experience.
- Proactive, with a positive attitude and work ethic.
- Ability to guide fans and Season Ticket Members through our ticketing website and CSEC team-specific apps on IOS and Android devices.
- Flexibility to work an event-driven schedule, including extended hours, early mornings, nights, weekends, and holidays.
- Handle sensitive materials with discretion and confidentiality.
- Strong organizational skills with effective time management.
- Clear, concise, and impartial communication skills.
This position will remain open until suitable candidates have been found.
CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
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