Posted 5 days ago
Total Loss Adjuster
@ CAA Club Group
Thornhill, Ontario
Overview
CAA Club Group is hiring a Total Loss Adjuster to manage the end-to-end claims lifecycle for automobile and third-party automobile claims, focusing on total loss, fire, and theft. The role involves investigations, negotiation with appraisers, body shops and claimants, evaluating liability and salvage, and maintaining reserves. The posting requires post-secondary education, 1-5 years of claims handling and 2-3 years of customer service experience, and states a salary range.
Responsibilities:
- Manage end-to-end automobile and third-party claims
- Investigate claims and coordinate with appraisers and body shops
- Evaluate liability, salvage and subrogation exposure
- Review losses against guideline criteria
- Maintain adequate reserves
Requirements summary:
- Post-secondary education completion
- 1-5 years claims handling experience
- 2-3 years customer service experience
- CIP designation a strong asset
- Excellent written and oral communication
- Excellent organizational and interpersonal skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 1+ years |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | CIP |
| Education | College diploma (required) |
| Perks mentioned | Tuition support, Performance bonus, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CAA Club Group
| Field | Value |
|---|---|
| Open jobs on Jobsy | 110 |
About Us
For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.
Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Position Details
What You Will Do
- Manage the end-to-end claims lifecycle for automobile and third-party automobile claims, with a specialized focus on total loss, fire, and theft claims.
- Conduct claim investigations, including coordinating, consulting, negotiating and collaborating with appraisers, body shops, third party claimants, adjusters and vendors
- Evaluate liability, salvage and subrogation exposure and potential
- Review and analyze losses to ensure files meet the guideline criteria and determine proper kind of loss
- Maintain adequate reserves based on exposure and authority level
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
What You Have
- Post-secondary education completion
- 1-5 years prior claims handling experience coupled with 2-3 years customer service experience
- Completion of, or active pursuit of, a Chartered Insurance Professional (CIP) designation is considered a strong asset
- Excellent communication skills both written and oral
- Excellent organizational skills
- Superior customer service and interpersonal skills
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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