Posted 5 months ago
Transition Lead
@ Querentia Inc.
Toronto, Ontario
Overview
Querentia Inc. is hiring a Transition Lead on a contract basis to plan and execute the move of IT services from a client or incumbent vendor to its delivery organization. The work covers knowledge transfer, governance setup, go-live readiness and steady-state handover. The posting requires 8 to 12 or more years of IT services or transition management experience.
Responsibilities:
- Develop and execute IT service transition plans
- Lead knowledge transfer, SOPs and runbooks
- Serve as primary contact for client and internal stakeholders
- Identify and mitigate transition risks and dependencies
- Establish ITIL service management processes
Requirements summary:
- 8-12+ years in IT services or transition management
- Experience leading service transitions in multi-vendor environments
- Strong ITIL and service management knowledge
- Experience with ServiceNow, JIRA, Confluence and Azure DevOps
- Excellent project and stakeholder management skills
Tools & skills
Source and dates
Source type not verified · jsonld
- Employer posting date
- 2026-06-21
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Project management |
| Experience | 8+ years |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | ITIL Foundation, PMP, PRINCE2 |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Querentia Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 331 |
Role: Transition Lead
Job Description
We are seeking an experienced Transition Lead to plan, manage, and execute the transition of IT services from the client or incumbent vendor to the delivery organization. The role is responsible for ensuring successful knowledge transfer, governance setup, operational readiness, and a seamless transition to steady-state operations with minimal business disruption.
Key Responsibilities
•
Develop and execute transition plans, including scope, timelines, governance, resource planning, and success criteria.
•
Lead knowledge transfer activities, ensuring completion of documentation, SOPs, runbooks, shadowing, and reverse shadowing.
•
Act as the primary point of contact for client and internal stakeholders, facilitating governance meetings and providing regular status updates.
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Coordinate onboarding of transition resources and collaborate with delivery teams to ensure operational readiness.
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Identify, track, and mitigate transition risks, issues, and dependencies while managing escalation processes.
•
Establish and standardize ITIL service management processes, including Incident, Change, Problem, and Service Request Management.
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Ensure readiness for go-live, support hypercare activities, and monitor service stabilization and performance.
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Maintain transition documentation and ensure compliance with contractual, regulatory, security, and audit requirements.
Required Skills & Experience
•
8-12+ years of experience in IT Services, Managed Services, Application Development & Maintenance (ADM), or transition management.
•
Proven experience leading service transitions, migrations, or service onboarding in global delivery and multi-vendor environments.
•
Strong understanding of ITIL processes, service management frameworks, and enterprise application or infrastructure environments.
•
Experience with tools such as ServiceNow, JIRA, Confluence, and Azure DevOps .
•
Excellent project management, stakeholder management, communication, risk management, and problem-solving skills.
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Ability to manage cross-functional teams and work effectively in complex enterprise environments.
Preferred Qualifications
•
Experience with cloud, infrastructure, and application architectures.
•
ITIL Foundation, PMP, PRINCE2, or equivalent certifications are an asset.
Journal
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