Used Car Sales Manager

PAG Direct is looking to expand their Thornhill Hyundai Management team and is currently searching for a Used Car Sales Manager!

Reporting to the General Sales Manager, this position is a tremendous opportunity for someone with a successful track record of inventory management, customer retention and profitability.

In this role, the successful candidate will be part of a strong performing dealer group and will be given opportunities for further development.

Skills & Qualifications:

• A minimum of 1-3 years of progressive experience in a Retail Automotive Import Management Sales role
• Excellent leadership and management skills
• Strong interpersonal, communication and customer service skills
• Superior sales skills and a commitment to sales systems and objectives
• High energy, resourceful, professional & process oriented
• Ability to build a customer focused team environment
• Experience building long-lasting customer relationships
• Excellent problem-solving skills and ability to work efficiently and effectively
• Ability to maintain confidentiality of pertinent data
• Solid experience with vAuto and technologically savvy
• Experience with Tekion an asset

Position Summary:

• Consult with Sales Representatives and the General Sales Manager to set out clearly defined dealership sales goals
• Stay abreast of the local / provincial resale vehicle market and use this knowledge to appraise used vehicles and set realistic vehicle retail prices for the dealership according to guidelines set by the General Manager
• Monitor vehicle inventory
• Execute approved pricing over time strategies to ensure inventory turnover
• Observe strengths and opportunities of Sales Representatives and perform one-on-one training or consult with the General Sales Manager to schedule formal corporate training sessions as needed
• Attend to sales-based customer complaints in a prompt and effective manner to minimize customer inconvenience / dissatisfaction and to maximize the dealership’s customer image. Refer difficult complaints to higher management.
• Keep abreast of competitive industry and local trends and participate with the General Manager in developing advertising and promotional campaigns to capitalize on recognized trends. Take charge of execution of approved marketing programs
• Calculate customer quotations and assist in closing vehicle purchase
• Daily outbound activity tracking
• Daily CRM review including, appointment confirmations, missed appointment follow up and previous days’ visit customer follow up
• Oversee all manufacturer training to ensure Sales team product knowledge is up to date an aligned with Manufacturers expectations
• Oversee Manufacturer Customer Satisfaction program and ensure elite performance

Benefits of working with us:

• Competitive salary
• Competitive benefits plan; eligible after 3 months
• Employee Assistance Program
• Learning opportunities to help you grow and support your professional development
• Proactive and knowledgeable management
• Generous employee discounts

Work Schedule (various shifts from the following):

• Monday to Thursday: 9:00am to 9:00pm (day and evening shifts available)
• Friday: 9:00am to 6:00pm
• Saturday: 9:00am to 6:00pm
• Sunday: 9:00am to 5:00pm

Compensation:

• Base salary plus performance bonus potential
• Compensation range including performance bonus is between $100,000 to $150,000

Upon request, PAG Direct will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

If the above meets your qualifications and interests, please send your resume and a cover letter in confidence. We thank all interested candidates, however, only those being considered will be contacted.