Posted 18 days ago
User support agent - it technician
@ Personnel ALTER EGO inc.
Montréal, Quebec
Overview
Personnel ALTER EGO inc. is hiring a full-time user and training support agent for a health care organization in downtown Montreal. The role provides application and technical support to internal and external users and helps train staff on systems and applications. The posting offers a 35-hour week, group insurance from day 1 and a defined benefit pension.
Pay:
$65,000–$70,000 a year
Responsibilities:
- Provide application support to internal and external users
- Diagnose and resolve software, hardware and network issues
- Manage the ticketing system to track and resolve requests
- Train users on systems and business applications
Requirements summary:
- Enjoys contact with people
- Strong technical skills in software, hardware and networks
- Ability to create technical documentation and user guides
Tools & skills
Benefits mentioned
Source and dates
Job-board feed · jobillico
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-10-21
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | IT |
| Hours per week | 35 |
| Travel | air: none · ground: none |
| Work setting | Office, Hospital or clinic |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Perks mentioned | Generous paid time off, Retirement plan, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Personnel ALTER EGO inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
Responsibilities
- Provide application support to internal and external users;
- Diagnose and resolve technical issues related to software, hardware, and network connectivity;
- Manage the ticketing system to track, prioritize and resolve support requests;
- Participate in the development and implementation of training programs;
- Train users on the use of systems, office automation applications and business applications;
- Create and update technical documentation and user guides;
- Collaborate with other members and teams to improve products, services, procedures, etc.
What is offered to you
- 35-hour schedule/week;
- Day 1 group insurance, paid at 100%;
- 10 days of personal leave, with pay if not taken;
- 3 weeks of vacation/year;
- Defined benefit pension funds;
- Employee Assistance Program;
- Training and professional development opportunities.
Want to leverage your desire to help people and your technical skills? Give us the privilege of getting to know you!
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