Posted 15 months ago
Virtual assistant Airbnb/VRBO/Booking.com
@ Jobs for Humanity
Montréal, Quebec
Overview
Jobs for Humanity is hiring a full-time virtual assistant for short-term rentals to handle guest communication, booking calendars and vendor coordination across Airbnb, Vrbo and Booking.com. The work covers responding to guest inquiries, managing reservations and availability, and acting as first point of contact by phone and message. The posting requires 2-3 years of short-term rental virtual assistant experience and strong English communication.
Responsibilities:
- Respond to guest inquiries across Airbnb, Vrbo and Booking.com
- Manage booking requests, changes and cancellations
- Monitor availability calendars and pricing settings
- Coordinate cleaning and maintenance with bookings
- Answer and escalate guest and vendor calls
Requirements summary:
- 2-3 years as a virtual assistant for short-term rentals (must)
- Familiarity with Airbnb, Vrbo, Booking.com and channel management tools
- Excellent written and verbal English
- Strong organization and multitasking
- Tech-savvy with spreadsheets and mobile apps
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2025-08-01
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Jobs for Humanity
| Field | Value |
|---|---|
| Open jobs on Jobsy | 26 |
Company Description
We are a dynamic property management company specializing in short-term rentals and Airbnb listings. Our team handles every aspect of the rental process—from guest communication and check-ins to cleaning coordination and property maintenance—ensuring a seamless experience for both guests and property owners.
Job Description
Responsibilities:
Guest Communication & Support
Respond to guest inquiries promptly across platforms (Airbnb, Vrbo, Booking.com, etc.)
Manage booking requests, changes, and cancellations
Provide guests with check-in/check-out instructions, house rules, and local recommendations
Handle emergency or escalated guest concerns with professionalism and care
Booking & Calendar Management
Monitor and manage availability calendars to prevent double bookings
Ensure pricing and minimum stay settings are correct across platforms
Coordinate with cleaning teams and maintenance based on bookings
Administrative & Operational Tasks
Organize and track guest reviews, performance metrics, and occupancy rates
Maintain documentation for expenses, guest issues, and work orders
Assist in updating property descriptions, photos, and listing information
Help with vendor communication (cleaners, handymen, etc.)
Call Management
Answer or return calls related to guest inquiries, vendor coordination, or emergency issues
Act as the first point of contact for general inquiries and escalate when needed
Requirements:
Prior 2-3 years experience as a Virtual Assistant for short term rental is a "MUST"
Familiarity with Airbnb, Vrbo, Booking.com, and channel management tools
Excellent written and verbal English communication skills
Strong organizational and multitasking abilities
Availability to respond to messages and calls during business hours, with some flexibility for urgent matters
Tech-savvy – able to use online tools, spreadsheets, and mobile apps efficiently
Nice to Have:
Experience with property management systems (e.g., Hostaway, Guesty, Lodgify)
Knowledge of customer service practices in hospitality
Ability to work across time zones if needed
Journal
Only you can see this. Kept on this device, and in your account when you sign in.