Posted 9 days ago
Voice Engineer
@ Pacer Group
Calgary, Alberta
Overview
Pacer Group is hiring a contract Voice Engineer in Calgary, AB, for a 12-month term in the utility domain. The role supports and manages Cisco voice infrastructure and Calabrio contact center solutions, with a hybrid arrangement of 2-3 days onsite. Pay is CAD 50-55/hr on an incorporated basis, with an application deadline of November 30, 2026.
Responsibilities:
- Support and manage Cisco voice infrastructure
- Implement, administer and support Calabrio contact center solutions
- Troubleshoot Cisco voice and telephony issues
- Maintain high availability of contact center operations
Requirements summary:
- Minimum 5 years hands-on Cisco voice experience in enterprise
- Proven Calabrio contact center implementation and support
- Strong contact center production support experience
- Current Cisco certification, CCNA Collaboration or higher
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 5+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | CCNA Collaboration |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Pacer Group
| Field | Value |
|---|---|
| Open jobs on Jobsy | 22 |
Job Title: Voice Engineer
Location: Calgary, AB
Work Arrangement: Hybrid (2-3 Days onsite)
Employment Type: Contract
Duration: 12 Months
Domain: Utility
Pay Rate: CAD 50-55/hr on Incorporated
Application Deadline: Nov 30th, 2026
SKILLS REQUIRED
- Minimum 5 years of hands-on experience supporting and managing Cisco Voice infrastructure in an enterprise environment.
- Proven experience implementing, administering, and supporting Calabrio Contact Center solutions.
- Strong experience supporting mission-critical contact center and call center operations with a focus on high availability and service reliability.
- Experience troubleshooting Cisco voice, telephony, contact center, and related infrastructure issues.
- Strong understanding of voice infrastructure, call routing, contact center integrations, and production support.
- Current Cisco certification (CCNA Collaboration or higher) is required.
EEOC Compliance:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
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