Posted 3 months ago
Volunteer - YMCA Experience Ambassador
@ YMCA of Northern Alberta
Edmonton, Alberta
Overview
YMCA of Northern Alberta is recruiting a volunteer YMCA Experience Ambassador to greet members and visitors at the Y Experience Desk and across the facility. The role involves answering questions about memberships and programs, giving prospective-member tours, and supporting engagement initiatives. Volunteers must pass a Police Information Check with Vulnerable Sector Check and work a flexible schedule including early mornings, evenings, weekends and statutory holidays.
Responsibilities:
- Greet and farewell members and guests at the Y Experience Desk
- Circulate the facility and build member relationships
- Answer questions about memberships, programs and services
- Give tours to prospective members
- Support engagement initiatives such as Listen360 surveys
Requirements summary:
- Minimum 15 years of age
- Able to obtain Police Information Check with Vulnerable Sector Check
- Customer service experience an asset
- First Aid and CPR-C an asset
- Flexible availability including early mornings, evenings, weekends and holidays
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-08-05
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-19
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer low |
| Languages | English |
| Licences & certifications | Police Information Check, Vulnerable Sector Check, First Aid, CPR-C |
| Background checks | criminal record, vulnerable sector |
Summary and details written by AI from the posting; the employer’s posting is the authority.
YMCA of Northern Alberta
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Creating life-enhancing opportunities for the growth and development of all people in spirit, mind, and body.
Full company description
YMCA of Northern Alberta is an independent charity that provides health, education and social services to communities including Red Deer, Edmonton, Grande Prairie and Fort McMurray (Wood Buffalo). It contributes to the mix of public, private, and charitable programs and facilities available to Canadians. As well, the YMCA has always been there to catch people who "fall between the cracks" of public systems and the marketplace. Our Health and Wellness Centres (gyms) are part of the YMCA's commitment to developing the potential of everyone's spirits, minds, and bodies. YMCA programs are responses to community needs. That is why a YMCA can look very different from community to community, country to country, and generation to generation. As needs change, so do the YMCA's program offerings.
- LinkedIn followers
- 2,741
- People associated on LinkedIn
- 469
- Reported office locations
- 10315 109 St NW, Edmonton, Alberta T5J 1N3, CA
- 10006 101 Ave, #200, Grande Prairie, Alberta T8V 0Y1, CA
- 9816 Hardin St, 106B, Fort McMurray, Alberta T9H 4K3, CA
- 6391 76 St, Red Deer, Alberta T4P 3E9, CA
- Business categories
- Non Profit
- Fitness
- Wellness
- Personal Health
- Other recorded names
- YMCA of Northern Alberta
- Specialties
- Charity
- Charitable Organization
- Child Care
- Health and Fitness
- Aquatics
- Swimming Lessons
- Community Programs
- Housing Programs
- Immigrant Programs
- Communities
- Volunteers
- Youth
- Children
- Adults
- Seniors
- Preschool
- After-school Care
- Day Care
- Day Camps
- and Gym
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
YMCA of Northern Alberta is an independent charity that provides health, education and social services to communities including Red Deer, Edmonton, Grande Prairie and Fort McMurray (Wood Buffalo). It contributes to the mix of public, private, and charitable programs and facilities available to Canadians. As well, the YMCA has always been there to catch people who "fall between the cracks" of public systems and the…
| Field | Value |
|---|---|
| Industry | Civic and Social Organizations |
| Company size | 1,001-5,000 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Nonprofit |
| Year founded | 1907 |
| Specialties | CharityCharitable OrganizationChild CareHealth and FitnessAquaticsSwimming LessonsCommunity ProgramsHousing ProgramsImmigrant ProgramsCommunities |
| Open jobs on Jobsy | 78 |
| View page |
Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated volunteers bring energy, positivity, and inclusivity to everything they do. Volunteers are an integral part of our team, donating their time, experience and talents to collectively work to ignite the potential in people.
We seek volunteers who are looking for opportunities to give back to their community, meet new people and gain new experiences. Apply now to become a valued member of our Volunteer Team and learn about the perfect opportunity for you!
About the Role:
YMCA Experience team is often the first point of contact for both new and returning members, playing an essential role in creating a welcoming and inclusive environment. YMCA Experience Ambassadors help build strong relationships by greeting members and visitors, offering assistance, and sharing helpful information about our programs and services. Ambassadors in this role are customer-focused, enthusiastic communicators, and comfortable engaging with people of all ages and backgrounds.
Responsibilities:
- Monitor the access station at the Y Experience Desk, warmly welcoming and farewelling all members and guests. This high-traffic area can be fast-paced, requiring volunteers to be confident, adaptable, and comfortable multitasking while delivering exceptional customer service.
- Circulate throughout the entire facility continuously and take action to communicate and build relationships with members while providing exceptional customer service
- Relay information and answer questions about YMCA memberships, programs and services
- Identify and take action to address any minor concerns with facility cleanliness, maintenance, participant behaviour and safety
- Support member engagement initiatives such as Listen360 surveys, collecting anecdotal feedback and special events
- Support with giving building tours for prospective members, asking probing questions to learn about their wants and needs and providing tailored membership and program information
- Promote and raise awareness about the YMCA’s charitable status, fundraising efforts and community impact
- Demonstrate and role model personal understanding of and appreciation for the mission, vision, and values of the YMCA
Qualifications:
- Minimum 15 years of age
- Able to obtain a Police Information Check and Vulnerable sector check
- First Aid & CPR-C is an asset
- Flexible work schedule – including early mornings, evenings, weekends and stat holidays
- Friendly, enthusiastic and passionate about the YMCA mission
- Experience working with others in a customer service capacity is an asset
- Excellent interpersonal, communication, problem solving and multitasking skills
- A love of relationship building paired with an ability to make all feel like the Y is a place they can belong
Why volunteer at our YMCA?
YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.
Joining the Y as a volunteer means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.
Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a volunteer opportunity so we can work with you to accommodate your needs.
In keeping with our commitment to safety and child protection, all volunteers are required to provide a satisfactory Police Information Check with Vulnerable Sector Check prior to their first shift and every three years thereafter.
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