Warehouse & Distribution Supervisor

**Warehouse & Distribution Supervisor**

**Department:** Warehouse & Distribution (Shipping, Receiving, Inserting and Mailing)

**Reports to:** Manager, Warehouse & Distribution

**Role Summary**

Provides day-to-day supervision and hands-on support for warehouse, mailing, inserting, shipping and receiving activities. Directs employees, coordinates daily work and ensures established quality, safety and scheduling requirements are met. Resolves routine operational issues and refers significant concerns to the Manager, Warehouse & Distribution.

**Key Responsibilities**

Daily Operations

* Coordinate and assign daily work across inserting, addressing, mailing, shipping and receiving to meet production priorities and deadlines.
* Monitor job progress, quality and staffing, adjusting assignments as needed to keep work on schedule.
* Work alongside employees as required to support workflow and resolve routine operational issues.
* Coordinate with Planning, Production and other departments to ensure jobs, materials and shipments are ready when needed.
* Communicate scheduling conflicts, delays and operational concerns to the Manager.

**Employee Supervision**

* Provide day-to-day direction, coaching and feedback to employees to ensure work is completed safely, accurately and efficiently.
* Monitor attendance, work performance and adherence to departmental procedures; address routine concerns and refer significant issues to the Manager.
* Coordinate employee assignments and daily coverage, assist with vacation scheduling and review time records for accuracy.
* Support employee training and the proper use of departmental equipment and procedures.

**Mailing, Shipping and Receiving**

* Ensure mail is prepared and processed in accordance with applicable requirements and established procedures.
* Coordinate courier, freight, local and special deliveries, ensuring shipments are accurate, properly documented and dispatched on time.
* Coordinate the receipt, verification, recording, storage and distribution of paper, production stock and supplies.
* Maintain accurate mailing, shipping, receiving and job completion records to support inventory control, job costing and invoicing.
* Identify inventory shortages, receiving discrepancies and distribution issues, and bring unresolved matters to the Manager's attention.

**Quality and Safety**

* Reinforce established quality standards, safe work practices and departmental procedures.
* Identify and address routine equipment and workflow issues, involving Maintenance or other departments as needed.
* Report workplace hazards, incidents and equipment concerns promptly.
* Identify practical opportunities to improve workflow, quality and service reliability.

**Qualifications and Requirements**

* Grade 12 education or equivalent; postsecondary education in logistics, business or a related field is an asset.
* Experience in warehouse, mailing, shipping, receiving, inserting or distribution operations, including experience directing employees.
* Ability to use Microsoft Office and departmental systems for scheduling, recordkeeping and reporting.
* Strong organizational skills, attention to detail and the ability to manage competing priorities in a deadline-driven environment.
* Effective communication, problem-solving and leadership skills, with the ability to provide direction and address routine employee and operational issues.

**What Advocate Offers**

* Full health, dental, and vision care
* Virtual healthcare
* Pension plan
* Work-life balance
* Safety Boot Reimbursement
* Staff and social events